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For Companies At a Glance
- Tasks: Support sales by coordinating orders, managing client accounts, and resolving queries.
- Company: Join a fast-growing telecom provider known for its innovative communication solutions.
- Benefits: Enjoy a competitive salary, full product training, and a friendly work environment.
- Why this job: Be part of a dynamic team making an impact in the telecom industry while developing your skills.
- Qualifications: Experience in sales support or administration, ideally in telecoms, with strong organisational skills.
- Other info: Ideal for ambitious individuals who thrive in a fast-paced, customer-focused environment.
We are looking for someone with Telecoms background experience in provisioning and repair, and has knowledge of the products Fibre Broadband, Ethernet, VoIP solutions and upgrades, analogue, mobile.
Due to substantial sustained commercial success, a highly organised multi-tasker with an understanding of the sales lifecycle is required to provide a broad ranging, client focused sales support and coordination service for a fast growing, highly regarded provider of communication solutions, serving the SME, Enterprise and Corporate marketplace.
The ideal candidate is an ambitious, versatile and highly organised Sales Support Administrator, ideally with first-hand knowledge of the Telecoms industry and a passion for providing a timely, proactive and effective sales coordination service to a fast-paced, growing and friendly organisation.
Applications are encouraged from individuals that can multi-task effectively and present a professional courteous image of our client’s business at all times. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous.
Key Responsibilities- Providing a day-to-day co-ordination and administration service
- Ordering and provisioning of products and services
- Setting up client accounts
- Setting up support cases online for billing queries
- Speaking to suppliers and dealing with support cases
- Taking calls, submitting orders and logging faults
- Preparing sales order forms and sending to client on DocuSign
- Provide customer support throughout the order process, either by call or email
- Filtering calls and dealing with any queries
- Fault Reporting on all products and services
- Day to day management of the Support email inbox
- Calling existing clients to upgrade products and services by phone and email
- Monthly review of Aged Debt
- Email correspondence to client
- Previous experience in a Sales Administration or Sales Support role, ideally within the Telecoms sector
- Technically competent, particularly with MS Office suite
- Able to develop and document procedures and systems
- Ability to work under pressure
- Excellent written and spoken English
- Strong organisational and problem-solving skills with exemplary attention to detail
- Ability to work to deadlines and the ability to prioritise a busy workload
- A positive and can-do attitude
This is a wonderful opportunity for a dynamic, proactive Sales Support Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant.
Sales Support Telecom Engineer employer: Buchan and London Recruitment
Contact Detail:
Buchan and London Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Telecom Engineer
✨Tip Number 1
Familiarise yourself with the specific telecom products mentioned in the job description, such as Fibre Broadband, Ethernet, and VoIP solutions. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Being able to demonstrate your ability to juggle various responsibilities will be key in impressing the hiring team.
✨Tip Number 3
Research the company’s culture and values to align your approach during any interactions. Showing that you understand and resonate with their mission can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with customer support and sales coordination. Be ready to share specific instances where you provided exceptional service or resolved issues effectively, as this is crucial for the Sales Support Administrator role.
We think you need these skills to ace Sales Support Telecom Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and the telecoms industry. Emphasise your knowledge of products like Fibre Broadband, Ethernet, and VoIP solutions, as well as any previous roles that involved multi-tasking and client interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the telecoms sector and your ability to provide excellent customer support. Mention specific examples of how you've successfully managed sales processes or supported clients in previous roles.
Highlight Key Skills: In your application, clearly outline your organisational skills, attention to detail, and problem-solving abilities. These are crucial for the Sales Support Administrator role, so provide examples of how you've demonstrated these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Buchan and London Recruitment
✨Showcase Your Telecoms Knowledge
Make sure to highlight your experience with Fibre Broadband, Ethernet, VoIP solutions, and other telecom products during the interview. Be prepared to discuss specific examples of how you've used this knowledge in previous roles.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, come prepared with examples of how you've successfully managed multiple tasks or projects simultaneously. This will show that you can handle the fast-paced environment.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle customer queries or support cases. Think of scenarios where you've provided exceptional customer service and be ready to share those experiences.
✨Exhibit a Positive Attitude
A positive and can-do attitude is essential for this role. During the interview, convey your enthusiasm for the position and the company, and demonstrate your willingness to tackle challenges head-on.
