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For Companies At a Glance
- Tasks: Support sales by coordinating orders, managing client accounts, and providing customer service.
- Company: Join a fast-growing telecom provider known for its innovative communication solutions.
- Benefits: Enjoy a competitive salary, full product training, and a friendly work environment.
- Why this job: Be part of a dynamic team in a thriving industry with opportunities for growth and development.
- Qualifications: Experience in sales support or administration, ideally in telecoms, with strong organisational skills.
- Other info: Ideal for ambitious individuals who thrive in a fast-paced, customer-focused setting.
We are looking for someone with Telecoms background experience in provisioning and repair, and has knowledge of the products Fibre Broadband, Ethernet, VoIP solutions and upgrades, analogue, mobile.
Due to substantial sustained commercial success, a highly organised multi-tasker with an understanding of the sales lifecycle is required to provide a broad ranging, client focused sales support and coordination service for a fast growing, highly regarded provider of communication solutions, serving the SME, Enterprise and Corporate marketplace.
The ideal candidate is an ambitious, versatile and highly organised Sales Support Administrator, ideally with first-hand knowledge of the Telecoms industry and a passion for providing a timely, proactive and effective sales coordination service to a fast-paced, growing and friendly organisation. Applications are encouraged from individuals that can multi-task effectively and present a professional courteous image of our client’s business at all times. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous.
Key Responsibilities- Providing a day-to-day co-ordination and administration service
- Ordering and provisioning of products and services
- Setting up client accounts
- Setting up support cases online for billing queries
- Speaking to suppliers and dealing with support cases
- Taking calls, submitting orders and logging faults
- Preparing sales order forms and sending to client on DocuSign
- Provide customer support throughout the order process, either by call or email
- Filtering calls and dealing with any queries
- Fault Reporting on all products and services
- Day to day management of the Support email inbox
- Calling existing clients to upgrade products and services by phone and email
- Monthly review of Aged Debt
- Email correspondence to client
- Previous experience in a Sales Administration or Sales Support role, ideally within the Telecoms sector
- Technically competent, particularly with MS Office suite
- Able to develop and document procedures and systems
- Ability to work under pressure
- Excellent written and spoken English
- Strong organisational and problem-solving skills with exemplary attention to detail
- Ability to work to deadlines and the ability to prioritise a busy workload
- A positive and can-do attitude
This is a wonderful opportunity for a dynamic, proactive Sales Support Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant.
Sales Support Telecom Engineer employer: Buchan and London Recruitment
Contact Detail:
Buchan and London Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Telecom Engineer
✨Tip Number 1
Familiarise yourself with the specific telecom products mentioned in the job description, such as Fibre Broadband, Ethernet, and VoIP solutions. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during the interview.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Being able to demonstrate your ability to juggle various responsibilities will be key in showcasing your fit for this fast-paced environment.
✨Tip Number 3
Research the company’s recent achievements and growth in the telecom sector. Showing that you are informed about their success story can impress the hiring team and demonstrate your genuine interest in being part of their journey.
✨Tip Number 4
Prepare to discuss your experience with customer support and sales coordination. Be ready to share specific instances where you provided exceptional service or resolved issues effectively, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Sales Support Telecom Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and the telecoms industry. Emphasise your knowledge of products like Fibre Broadband, Ethernet, and VoIP solutions, as well as any previous roles that involved multi-tasking and client interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the telecoms sector and your ability to provide excellent customer support. Mention specific examples of how you've successfully managed sales processes or supported clients in previous roles.
Highlight Key Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work under pressure. These are crucial for the Sales Support Administrator role, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this position.
How to prepare for a job interview at Buchan and London Recruitment
✨Show Your Telecoms Knowledge
Make sure to brush up on your understanding of Fibre Broadband, Ethernet, VoIP solutions, and other telecom products. Being able to discuss these topics confidently will demonstrate your expertise and suitability for the role.
✨Highlight Your Organisational Skills
Since the role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will show that you can handle the fast-paced environment effectively.
✨Demonstrate Customer Focus
Be ready to share instances where you provided exceptional customer support. Emphasising your proactive approach to resolving issues will align well with the company's client-focused ethos.
✨Prepare for Technical Questions
Expect questions related to MS Office and any technical systems you've used in previous roles. Being technically competent is crucial, so be prepared to discuss how you've utilised these tools to improve efficiency in your work.
