At a Glance
- Tasks: Lead a dynamic Helpdesk team and enhance customer satisfaction.
- Company: Join a growing organisation focused on operational excellence.
- Benefits: Competitive salary up to £50,000 plus benefits.
- Other info: Opportunity for career growth and continuous improvement.
- Why this job: Make a real impact and drive positive change in a fast-paced environment.
- Qualifications: Proven experience in operations management and strong customer service skills.
The predicted salary is between 42750 - 52250 £ per year.
Are you an ambitious operations leader with a passion for delivering exceptional customer service and driving team performance? Our client is seeking a Customer Operations Manager to lead a busy Helpdesk operation, taking ownership of service delivery, customer satisfaction, operational performance and continuous improvement. This is a fantastic opportunity to join a growing organisation where you can make a genuine impact and help shape operational excellence.
The Opportunity
- Lead and develop a high-performing Helpdesk team
- Build strong customer relationships and manage key accounts
- Drive KPI and SLA performance across maintenance operations
- Take ownership of escalations, service delivery and customer experience
- Champion process improvement and operational efficiency
- Play a key role in the continued growth and success of the business
We’re Looking For
- Proven operational management experience
- Strong customer service and stakeholder management skills
- Experience managing teams and driving performance
- Commercial awareness with a solutions-focused mindset
- Passion for continuous improvement and delivering results
This is an excellent opportunity for a motivated leader who thrives in a fast-paced environment and wants to influence positive change within a successful and growing business.
Lead. Inspire. Improve. Deliver. Your next career move starts here.
Customer Operations Manager in Basildon employer: Buchan and London Recruitment
Buchan and London Recruitment is an excellent employer, offering a supportive and family-friendly work environment in West Challow, Oxfordshire. With a focus on employee growth and development, we provide opportunities for continuous learning and advancement in the automotive field, alongside a competitive salary and a dynamic team culture that values collaboration and innovation.
Contact Details:
Buchan and London Recruitment Recruitment Team
