At a Glance
- Tasks: Manage and grow customer accounts through phone, email, and video interactions.
- Company: Dynamic telecoms company based in North London with a strong sales focus.
- Benefits: Competitive salary, commission structure, pension plan, and career development opportunities.
- Other info: Exciting opportunity for career advancement in a fast-paced environment.
- Why this job: Join a vibrant team and make a real impact on customer retention and account growth.
- Qualifications: Minimum 2 years of sales experience, preferably in telecoms.
The predicted salary is between 24000 - 36000 £ per year.
Desk-Based Account Manager (based in North London)
Please only apply if you have a strong sales background (min 2 years) and Telecoms experience would be preferable.
£28,000-£32,000 Base + Comms + Pension
Main focus: Managing and growing existing customer accounts remotely (phone/email/video).
Key Responsibilities:- Account management and new business development
- Maintain regular contact with assigned client accounts
- Build strong relationships to improve retention
- Identify upsell and cross-sell opportunities
- Renew contracts and manage pricing discussions
- Handle customer queries and resolve issues
- Track account performance against targets
- Update CRM systems and sales reports
- Renewals (SIMs, broadband, hosted VoIP)
- Upsell (higher bandwidth, additional users, cyber add-ons)
- Reduce churn
Account manager employer: Buchan and London Recruitment Ltd
As a Desk-Based Account Manager in North London, you will thrive in a dynamic work culture that prioritises employee growth and development. With competitive compensation, including a base salary and commission, alongside a robust pension scheme, our company fosters an environment where strong sales professionals can build lasting relationships with clients while enjoying the benefits of a supportive team. Join us to not only advance your career but also contribute to meaningful customer success in the telecoms sector.
Contact Details:
Buchan and London Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your sales techniques and customer relationship management skills. Be ready to share specific examples of how you've successfully managed accounts and increased revenue in the past.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and your commitment to building strong relationships.
✨Tip Number 4
Check out our website for the latest Account Manager openings. We’re always looking for talented individuals like you to join our team and help us grow our customer accounts!
We think you need these skills to ace Account manager
Some tips for your application 🫡
Show Off Your Sales Skills:Make sure to highlight your strong sales background in your application. We want to see how your experience aligns with the role, especially if you've got a knack for managing accounts and driving revenue.
Tailor Your Application:Don’t just send a generic CV and cover letter. Take the time to tailor your application to our job description. Mention specific experiences that relate to account management and customer retention – it’ll make you stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you can help us grow our customer accounts.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to track your application more efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Buchan and London Recruitment Ltd
✨Know Your Numbers
Make sure you come prepared with specific sales figures from your previous roles. Whether it's revenue growth, customer retention rates, or upsell percentages, having these metrics at your fingertips will show that you understand the importance of performance in an account management role.
✨Understand the Telecoms Landscape
Brush up on the latest trends and challenges in the telecoms industry. Being able to discuss current market dynamics and how they affect customer needs will demonstrate your expertise and commitment to the field.
✨Showcase Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight any strategies you've used to improve retention and resolve issues, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult customer or a contract renewal negotiation. Think through your responses ahead of time, focusing on your problem-solving skills and ability to upsell effectively.
