Operations Manager (Agency)

Location: Full time- Hybrid (3 days per week in the office in Surbiton)

Salary: £45,000–£55,000

At Bubblegum Search, we specialise in creative SEO and Digital PR, helping ambitious brands scale by turning data into stories and stories into visuals that drive organic growth and rankings. We are a growing, dynamic agency known for our innovative approach, data-driven campaigns, and a strong emphasis on creativity. Our mission is to become the leading name in SEO and Digital PR, recognised for delivering impactful results while building a brand synonymous with excellence in the industry.

We’re looking for a driven and strategic Operations Manager to join our journey. This is a pivotal leadership role for someone passionate about building efficient systems, leading teams, and enabling growth. You’ll oversee the day-to-day operations of the agency, working closely with the founder to scale our processes, support our delivery teams, and drive forward the agency’s vision. This role is ideal for someone with extensive operational experience in the SEO and Digital PR space who thrives in a fast-paced, creative environment and is eager to help shape the future of a growing agency.

• Operational Leadership

• Take ownership of the agency’s operational processes, ensuring seamless day-to-day delivery.
• Lead and support SEO and Digital PR managers, fostering collaboration and accountability within the teams.
• Build and refine workflows to optimise resource allocation and operational efficiency.

• Partner with the founder to translate business objectives into actionable operational strategies.
• Streamline and enhance client onboarding processes, ensuring a smooth transition from sales to delivery.
• Oversee recruitment strategies to scale the team effectively, including the onboarding of freelancers and full-time hires.

• Provide mentorship and guidance to team leads, ensuring alignment with the agency’s vision and goals.
• Drive a results-oriented culture, empowering the team to deliver exceptional campaigns for clients.

• Analyse performance metrics to identify operational improvements and support data-led decision-making.
• Monitor key performance indicators (KPIs) to ensure the agency achieves its growth targets.

• Proven Expertise in SEO and Digital PR: Advanced knowledge of SEO and Digital PR strategies, with the ability to support delivery teams and optimise campaign success.
• Industry Experience: A minimum of 5 years in an agency environment, including 3 + years in operational roles.
• Leadership Experience: Strong track record of leading teams and managing resources.
• Strategic Vision: Experience in designing and executing operational strategies that drive agency growth.
• Process Improvement Skills: Demonstrated ability to streamline workflows and build scalable systems.
• Data-Driven Approach: Comfortable using data to inform decisions and improve performance.
• Excellent Communication: Confident communicator with the ability to inspire teams and represent the agency effectively.
• Hybrid Working: Flexibility to work from home with 3 office days per week.

Why Join Bubblegum Search? Bubblegum Search is on an ambitious journey to redefine what’s possible in SEO and Digital PR. We combine data-driven insights with creative storytelling, producing campaigns that don’t just rank but resonate. As our Operations Manager, you’ll have the unique opportunity to work at the heart of a growing agency, shaping its future while supporting a talented, passionate team. This is more than a role, it’s your chance to be a key part of an agency with a clear vision, a strong mission, and endless potential.

Apply Today