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- Tasks: Support the Store Manager and ensure top-notch customer service in a fun bubble tea environment.
- Company: Join Bubble Citea, a beloved local bubble tea brand with a family-like culture.
- Benefits: Earn £8.5 - £12.5/hour, enjoy free drinks, staff discounts, and career growth opportunities.
- Why this job: Be part of a vibrant team and create memorable experiences for customers while developing your skills.
- Qualifications: Experience in fast-paced environments and a positive, energetic attitude are ideal.
- Other info: Flexible hours and great training provided to help you succeed.
Location: Grays, United Kingdom
Salary: £8.5 - £12.5 /hour
Job Type: Full-time
Date Posted: October 20th, 2025
KeyHolder Responsibilities:
BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure a high level of customer satisfaction. Creating a Family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. We focus and invest in your career development and promotion.
OUR MISSION: Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers.
WE ARE LOOKING FOR:
- Part Time Keyholder
YOU WILL:
- Be part of a support network working alongside the Store Manager
- Contribute to a teamwork environment by helping in problem-solving, customer relationships, and product quality
- Ensure product quality and customer service meet company standards
- Lead team members to maintain the cleanliness and upkeep of our kiosks
- Protect employees and customers by providing a safe and clean store environment
- Ensure efficient operation by bubble baristas to accomplish daily duties
- Be responsible for protecting the store assets by following procedures for safety, stock handling, security, maintenance, and cash handling
- Remain calm & observant during busy periods or under unforeseeable situations and deploy team members to ensure the best customer experiences
- Manage and create content for TikTok
- Complete reasonable tasks assigned by the company
YOU ARE:
- Ideally have experience in driving a high sales-focused culture in the fast-paced food/beverage industry
- Be able to work flexible hours, including evenings, weekends or holidays
- Legally eligible to work in the UK
- An energetic person with positive thinking, with a ‘can do’ attitude
- Maintain regular and consistent attendance and punctuality
- Willing to learn new skills and share your knowledge with our customers & the team
WE WILL:
- Provide amazing opportunities for career progression
- Treat you to a free bubble tea drink on breaks during the shift
- Offer you a staff discount scheme on our lovely bubble tea drinks
- Provide you with great training to ensure you fit into the team as quickly as possible
- Strive to provide numerous opportunities to help you grow while being a part of BUBBLE CITEA
Part Time Keyholder employer: Bubble CiTea Ltd.
Contact Detail:
Bubble CiTea Ltd. Recruiting Team
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love customer service! Share any experiences you've had that highlight your ability to create memorable moments for customers. We want to see your enthusiasm shine through!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Whether it’s a fun anecdote or a unique skill, show us what makes you, you! Remember, we’re looking for team players who can contribute to our family environment.
Tailor Your Application: Make sure to customise your application to fit the Keyholder role. Highlight relevant experience in fast-paced environments and any leadership skills you have. This will help us see how you can contribute to our bubble tea family!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Bubble Citea!
How to prepare for a job interview at Bubble CiTea Ltd.
✨Know Your Bubble Tea!
Familiarise yourself with Bubble Citea's menu and the different types of bubble tea they offer. Being able to discuss your favourite drinks or suggest new ideas shows your passion for the brand and customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this will resonate well with their focus on high-quality service.
✨Emphasise Teamwork
Since the role involves working closely with the Store Manager and team members, be ready to discuss how you contribute to a positive team environment. Share instances where you helped solve problems collaboratively or supported your colleagues.
✨Be Ready for a Fast-Paced Environment
Bubble Citea values efficiency, especially during busy periods. Prepare to talk about how you manage stress and stay calm under pressure. Highlight any experience you have in fast-paced settings, particularly in the food and beverage industry.
