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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and maintain product quality.
- Company: Join BUBBLE CITEA, a beloved local bubble tea brand focused on quality and customer satisfaction.
- Benefits: Enjoy free bubble tea on breaks, staff discounts, and a pension scheme.
- Why this job: Be part of a supportive family environment with opportunities for career growth and development.
- Qualifications: Experience in fast-paced food/beverage settings is preferred; must be legally eligible to work in the UK.
- Other info: Manage TikTok content and help create memorable experiences for customers.
The predicted salary is between 24000 - 36000 £ per year.
BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure a high level of customer satisfaction. Creating a family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest in your career development and promotion.
OUR MISSION
Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers.
YOU WILL
- Be part of a support network working alongside the Store Manager.
- Contribute to a teamwork environment by helping in problem-solving, customer relationships, and product quality.
- Ensure product quality and customer service are met company standards.
- Lead team members to maintain the cleanliness and upkeep of our kiosks.
- Protect employees and customers by providing a safe and clean store environment.
- Ensure operations are efficient and effective by bubble baristas to accomplish daily duties.
- Be responsible for protecting the store assets by following procedures for safety, stock handling, security, maintenance, and cash handling.
- Remain calm and observant during busy periods or under unforeseeable situations and deploy the team members to ensure the best customer experiences.
- Manage and create content for TikTok.
- Complete reasonable tasks assigned by the company.
YOU ARE
- Ideally have experience in driving a high sales-focused culture in the fast-paced food/beverage industry.
- Be able to work flexible hours, including evenings, weekends, or holidays.
- Legally eligible to work in the UK.
- An energetic person with positive thinking, with a 'can do' attitude.
- Maintain regular and consistent attendance and punctuality.
- Willing to learn new skills and share your knowledge with our customers and the team.
WE WILL
- Amazing opportunities for career progression.
- Treat you to a free bubble tea drink on breaks during the shift.
- Pension scheme.
- Offer you a staff discount scheme on our lovely bubble tea drinks.
- Provide you with great training to ensure you fit into the team as quickly as possible.
- Strive to provide numerous opportunities to help you grow while being a part of BUBBLE CITEA.
Supervisor employer: BUBBLE CI.TEA
Contact Detail:
BUBBLE CI.TEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Bubble Citea's core values and mission. Understanding their commitment to high-quality drinks and outstanding customer service will help you align your responses during the interview, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Highlight any previous experience in the food and beverage industry, especially in supervisory roles. Be ready to discuss specific examples of how you've driven sales or improved customer satisfaction in fast-paced environments.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills and ability to remain calm under pressure. Think of scenarios where you've successfully managed a busy period or resolved a customer complaint, as these are key aspects of the Supervisor role.
✨Tip Number 4
Show your enthusiasm for creating a positive team environment. Discuss how you can contribute to a family-like atmosphere at Bubble Citea, as they value teamwork and employee relationships highly.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with BUBBLE CITEA's core values, such as high-quality service and a family-oriented environment. Reflect these values in your application to show you align with their mission.
Highlight Relevant Experience: Emphasise any previous experience in customer service or the food and beverage industry. Use specific examples to demonstrate how you've contributed to a positive customer experience or team environment.
Showcase Your Skills: Mention skills that are relevant to the role of Supervisor, such as leadership, problem-solving, and the ability to work under pressure. Provide examples of how you've successfully used these skills in past roles.
Craft a Personal Statement: Write a compelling personal statement that conveys your passion for customer service and your desire to grow within the company. Make it clear why you want to be part of the BUBBLE CITEA family.
How to prepare for a job interview at BUBBLE CI.TEA
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles, as this aligns perfectly with the company's core values.
✨Demonstrate Teamwork Skills
Since the role involves contributing to a teamwork environment, be prepared to discuss your experience working in teams. Highlight instances where you helped solve problems or supported colleagues, showcasing your ability to foster a collaborative atmosphere.
✨Emphasise Adaptability
The fast-paced nature of the food and beverage industry requires flexibility. Be ready to talk about how you've successfully managed busy periods or unexpected challenges in past jobs, demonstrating your calmness and observant nature under pressure.
✨Prepare for Content Creation Questions
As managing TikTok content is part of the role, think about your ideas for engaging social media content. Bring examples of successful campaigns or posts you've created in the past, or brainstorm some fun concepts that could resonate with Bubble Citea's audience.
