Apprentice Customer Service Advisor in Cardiff

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for an Apprentice in Customer Services (Retail) who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service".

Purpose of this role

Over a 12 – 24-month apprenticeship, you will be engaging in a cycle of varying Customer Service work, undertaking responsibilities across brands, developing a solid understanding of processes and functions across the industry and BUUK businesses. We are looking for a passionate, enthusiastic, and dedicated person, who recognises the importance of self-development, is keen to gain experience, eager to learn key business skills and knowledge of the industries in which BUUK operates, but most of all is excited to kick start their career in a business environment.

Your key responsibilities are

• The apprenticeship will offer development and understanding of the Energy and Utility industries, including specific work undertaken by the Retail department and how this work fits in with the rest of BUUK.
• Training will be provided at the start of each cycle and throughout the internship to ensure expectations are clear and continual personal development can be achieved.
• Assist with arranging engineer appointments and processing service requests.
• Perform automated system checks to help streamline customer orders.
• Contact customers with updates at key stages of their service journey, maintaining accurate records.
• Order and despatch equipment to customers, ensuring timely updates to relevant teams.
• Maintain and update customer records with accuracy and attention to detail.
• Work closely with multiple departments and stakeholders to ensure tasks are completed efficiently.
• Support the team by identifying areas for improvement in processes and tools, sharing feedback with management.
• Any other duties as required by the manager.

Qualifications

• Completion of or currently working towards completion of Post-16 Education.

Experience/Knowledge

• No experience required, however, an unblemished track record of demonstrating enthusiasm and desire to gain experience and key business skills.

Abilities/Skills

• A good communicator.
• Eagerness to learn and desire to learn new things.
• Able to work well as part of a wider team, as evidenced by current educational or work experience undertaken.
• Proficient in using E-Mail and Microsoft Office applications.

Desirable

• Consideration of how to perform under pressure and against tight timescales when required.
• Evidence of how efficient and accurate data entry will be managed.
• Demonstrable evidence of good organisational skills.
• Recognition of the need for consistently high-quality customer service for both internal and external customers.
• 5 GCSE's, including Maths and English at Level 4 or above.

Conditions of Employment

You are required to have your criminal records checked through the Disclosure and Barring Service (DBS). This is due to handling and processing sensitive customer data.

What can you expect from us

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.
• BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day.
• We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

Job Types: Full-time, Permanent

Pay: £25,392.00 per year

Benefits: Company pension, Referral programme

Work Location: In person