At a Glance
- Tasks: Provide top-notch customer support and manage enquiries in a dynamic testing environment.
- Company: Join a leading laboratory team focused on fire and textile testing.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Office-based role in Leeds with opportunities for personal and professional growth.
- Why this job: Be the vital link between clients and lab teams, ensuring high satisfaction and quality service.
- Qualifications: Relevant science degree or 3 years of experience in a technical role.
The predicted salary is between 23850 - 29150 £ per year.
- Reporting To: Laboratory Manager
- Job Summary
Provide administrative and customer support within a fire testing and textile testing environment, acting as a liaison between clients and laboratory teams.
Responsibilities include handling enquiries, processing test requests and quotations, coordinating sample submissions, and maintaining accurate records in line with quality standards.
The role requires strong organisation, attention to detail, and effective communication to ensure timely delivery of services and high customer satisfaction.
Job Summary
Provide administrative and customer support within a fire testing and textile testing environment, acting as a liaison between clients and laboratory teams.
Responsibilities include handling enquiries, processing test requests and quotations, coordinating sample submissions, and maintaining accurate records in line with quality standards.
The role requires strong organisation, attention to detail, and effective communication to ensure timely delivery of services and high customer satisfaction.
Key Responsibilities
- Management of the enquiries - responding to client emails, logging of enquiries, uploading of test results
- Preparation and issuing of quotations to clients
- Performing technical review (Contract Review) of test submissions received
- Dealing with incoming telephone calls from clients, appropriate transfer of calls and forwarding of messages
- Post - incoming/outgoing
- Receiving deliveries
- Preparing and sending out samples for external testing
- Booking in jobs and preparing paperwork
- Sales Order creation using SAGE
- Purchase orders
- Typing reports and scanning job cards to Manchester
- Greeting visitors/contractors, preparation of meeting rooms and hosting
- General ad hoc administrative tasks
- Performance Objectives
- Deliver prompt and professional responses to customer enquiries
- Accurately process test requests, quotations, and documentation with minimal errors.
- Ensure efficient coordination and tracking of samples from receipt through to reporting.
- Meet turnaround time targets for reports and client updates.
- Resolve customer queries or issues effectively, maintaining high client satisfaction.
Skills & Competencies
- Relevant Science degree or equivalent / 3 years experience in a similar technical environment
- Experience of working within a quality system would be beneficial
- Ideally with an interest in textiles and/or construction products
- Have good written English
- Be computer literate with knowledge of Microsoft Excel/Word
- Be able to deal with our clients directly in a professional, efficient and helpful manner
- Be able to work individually or within a group and under own initiative
- Be well organised, meticulous, and able to multitask
- Experience of using Sage preferable not essential
- Office-based position at Wira House, West Park Ring Road, Leeds, UK, LS16 6QL
- #J-18808-Ljbffr
Technical Customer Services Officer - Leeds, UK employer: BTTG®
As a Technical Customer Services Officer at our Leeds location, you will be part of a dynamic team that values collaboration and excellence in customer service. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can thrive in your role. With a focus on quality and client satisfaction, our company provides a unique environment where your contributions directly impact our success and the satisfaction of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Services Officer - Leeds, UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BTTG®. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BTTG® before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Services Officer - Leeds, UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BTTG®:Your cover letter is your chance to shine! Tell us why you want to work at BTTG® specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BTTG®!
How to prepare for a job interview at BTTG®
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
