At a Glance
- Tasks: Support broadcasting clients by resolving issues and ensuring satisfaction.
- Company: Leading supplier of traffic solutions in the broadcasting industry.
- Benefits: Competitive salary, healthy work/life balance, and comprehensive training.
- Other info: Gain insights into the broadcasting industry with excellent career growth opportunities.
- Why this job: Join a motivated team and make a real difference for clients worldwide.
- Qualifications: 2-5 years experience in customer support and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
- Job
- Title: Support Specialist
- Department: Customer Service
UK Commitment: Full Time Broadcast Traffic Systems (BTS) is a leading supplier of traffic solutions to the broadcasting industry.
Established in 2000, we have an experienced and dedicated team who develop an end-to-end traffic system for clients worldwide.
An exciting opportunity has arisen for a Support Specialist to join the team and support our broadcasting clients.
BTS is recruiting a customer focused individual to join our highly motivated and technically focused Support team.
The role will require our Support Specialist to effectively manage client relationships by responding to support mails from our clients, resolving issues and ensuring complete client satisfaction.
During this role, you will gain experience in direct relationship with clients as well as interaction with the Software Development and Project Management teams.
Key Responsibilities
- Deliver service and support to end-users using and operating help desk software and accessing client systems via remote connection or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analysing the symptoms
- Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
- Research required information using available resources
- Follow standard processes and procedures
- Identify and escalated priority issues per client specifications
- Redirect problems to appropriate resource
- Accurately process and record email transactions using designated Support software
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Organise ideas and communicate oral messages appropriate to listeners and situations.
- Follow up and make scheduled call backs to customers where necessary
- Stay current with system information, changes and updates
- Train clients via Web Ex/Go To Meeting on all aspects of BTS Software
- Required Experience/Skills
- Service supporting end users
- Working experience of industry standard ticketing systems (Jira, etc)
- Working knowledge of Windows OS
- Experience working with software applications and interest or knowledge of MS Access, SQL, or HTML
- Knowledge of database analysis tools including working knowledge of SQL would be an advantage
- Superb communication and customer handling skills
- Excellent communication skills
- Live in commutable distance to our Bridgend office.
During on boarding you will gain knowledge of our business practises, the broadcasting industry and will receive in depth training of our broadcast management software products.
It is essential that the applicant has two to five years of relevant working experience.
We offer a competitive salary including various benefits. BTS cares for its employees and therefor offers a healthy work/life balance.
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Support Specialist in Bridgend employer: bts ltd
At Broadcast Traffic Systems (BTS), we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in Bridgend, South Wales. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for direct client interaction, ensuring that our Support Specialists develop both professionally and personally. With a focus on work-life balance and a competitive salary package, BTS is dedicated to fostering a culture where every team member can thrive and contribute to our mission of delivering top-notch traffic solutions to the broadcasting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist in Bridgend
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at bts ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like bts ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Specialist in Bridgend
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to bts ltd:Your cover letter is your chance to shine! Tell us why you want to work at bts ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at bts ltd!
How to prepare for a job interview at bts ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
