Programme Manager Home-Based in London

Reporting to the Director of BTS Spark UK, this is a home-based or hybrid role, with a preference for candidates based in London, the South East, or East of England. The role includes regular days (at least monthly) in our London office, plus occasional travel for team days, client visits, and conference visits. This is a full-time position at 37.5 hours per week, with flexible working considered, offered on a permanent basis.

Our mission at BTS Spark is to help education, public sector and non-profit leaders do their best work, building stronger organisations and a better world. Our focus is on the human side of leadership, helping leaders to flourish in their roles, to empower and unlock the full potential of their teams and to enhance the impact and influence of their organisations.

About the role: At BTS Spark UK we work with around 40 clients every year, from small primary schools to global NGOs, yet we have the potential to reach many more leaders in the UK and beyond. Our Programme Manager is a hands-on operational role at the centre of our day-to-day programme set up and delivery and one that also involves working with our UK Director to build our profile and pursue new opportunities for growth.

Key responsibilities:

• Operations and programme management: Plan and enable smooth programme delivery, allocating coaches and facilitators, scheduling sessions and workshops as needed and managing logistics for face-to-face events.
• Set up and launch coaching, leadership programmes and assessments on our coaching and journey platforms.
• Use Claude and other approved digital tools to speed up routine tasks and achieve ongoing efficiency gains.
• Support content creation and adapt materials for bespoke programmes.
• Set key milestones, monitor progress closely, and act quickly if delivery falls behind schedule.
• Partner with our developer/IT teams to get the most from our platforms and resolve technical issues when they arise.
• Provide occasional live support for virtual workshops on Zoom or Teams.
• Support clients, coaches and participants with prompt, professional troubleshooting.

Stakeholder management:

• Manage client relationships as a trusted first point of contact, understanding needs and proposing solutions.
• Prepare and deliver briefings, presentations and platform demos to clients and programme participants.
• Proactively work to keep coachees and programme participants well-engaged, and clients well informed.
• Prepare professional data-led reports for clients on engagement, completion, feedback and impact.
• Deliver a professional follow-up service at the end of each engagement.

Enquiries and business development:

• Act as first point of contact for phone and email enquiries, advising on suitable programmes.
• Follow through on enquiries sending quotations and information, or referring to the Director as needed.
• Monitor and manage the BTS Spark UK general email inbox.
• Support business development by researching leads and opportunities and helping develop proposals and materials with the Director.

Marketing and communications:

• Help to grow our social media presence and UK-based followers, particularly on LinkedIn.
• Engage with coachees, programme participants and clients to generate new marketing collateral.
• Update our website, set up bookings for new events and create new landing pages on Hubspot.
• Help to grow our Alumni and Supporters networks.
• Help plan and deliver marketing and email campaigns.
• Attend conferences and networking events to promote our work.

Financial management:

• Accurately forecast confirmed and probable income and keep our ERP data up to date.
• Issue letters of engagement, ensure terms are accepted and purchase orders received and invoices are raised promptly and accurately.

Additional:

• Look for opportunities to improve how we work and approach challenges with curiosity and a growth mindset.
• Liaise with the wider BTS Spark and BTS Operations/Finance teams globally to share learning.
• Provide occasional executive assistant support to the UK Director.

Your knowledge, skills and experience:

• A strong and sustained track record in programme planning and project/operations management.
• Confidence and credibility to manage relationships with senior education and non-profit leaders.
• Proven customer/client service experience handling enquiries professionally.
• Excellent communication, writing and proof-reading skills.
• Strong planning and organisational skills, with close attention to detail.
• A confident, enthusiastic, 'can-do' attitude.
• Comfortable working independently, able to self-motivate.
• Proactive, creative and strategic with strong problem-solving aptitudes.
• A genuine interest in leadership and professional development.
• Strong financial literacy.
• Experience using databases / CRM systems and analysing data.
• Confident using new digital platforms and systems.
• Intermediate Microsoft Office skills.
• Flexibility to work occasional non-business hours.

Desirable:

• Experience working in or closely with the education sector.
• University graduate-level education.

How to apply: Apply with an up-to-date CV and a supporting statement (max. Applications without a supporting statement will not be considered.