At a Glance
- Tasks: Support manufacturing IT systems and resolve shop floor IT incidents.
- Company: Join BTL IT Solutions, a customer-focused tech company in aerospace.
- Benefits: Enjoy a competitive salary, free food, company events, and a pension.
- Other info: Full-time role with excellent career development opportunities.
- Why this job: Make an impact in aerospace while growing your IT skills with training.
- Qualifications: 3 years of IT support experience and strong customer service skills.
The predicted salary is between 35000 - 35000 £ per year.
Requirements
- We are looking for someone with strong IT support skills, ideally from a manufacturing environment.
- We need experience with Windows 11, basic networking, Intune, Prodigy shopfloor systems, Active Directory administration, and change control of production systems.
- We expect experience managing and resolving tickets using an ITSM ticketing package.
- We value experience deploying software via SCCM and providing remote support through RDP, SCCM Remote Control, Teams, Dameware, and other remote tools.
- We would like experience deploying desktops and laptops to new and existing users.
- We are looking for a good customer-focused attitude and the ability to work conscientiously and collaboratively.
- You must be willing to undertake UK Security Clearance to SC level and be free of a criminal record.
- A-Level or equivalent is preferred.
- IT Support experience of 3 years is preferred.
Responsibilities
- We support our FTSE 100 aerospace customer with manufacturing IT systems.
- We maintain backups of critical manufacturing systems and risk registers.
- We respond to production-affecting shop floor IT incidents at our Luton site.
- We work closely with maintenance and client teams on the shop floor and build strong working relationships.
- We manage and resolve IT support tickets and provide remote support where needed.
- We deploy software and set up desktops and laptops for new and existing users.
- We help bridge the gap between IT systems and aircraft production.
- We develop the successful candidates skills through training and ongoing support so they can grow into the role.
Technologies
- Active Directory
- Support
- ITSM
- Security
- Windows
More
We are BTL IT Solutions, and we pride ourselves on customer service, placing our clients at the heart of everything we do.
This is a full-time, permanent role based in person at our Luton site, supporting a FTSE 100 bluechip aerospace customer with manufacturing IT systems.
The role offers a unique opportunity to work at the intersection of IT and aircraft production, with training provided on our Prodigy shopfloor system and support to help the successful candidate grow and flourish.
We offer a salary from £35,000 per year and benefits including a canteen, company events, company pension, discounted or free food, free parking, and on-site parking.
- last updated 27 week of 2026
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Manufacturing IT Support Engineer in Yate
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like BTL IT Solutions Ltd., apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Manufacturing IT Support Engineer in Yate
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to BTL IT Solutions Ltd. specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at BTL IT Solutions Ltd.
✨Know Your Manufacturing Processes
Before you walk into the interview with BTL IT Solutions Ltd., brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like BTL IT Solutions Ltd. value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
