At a Glance
- Tasks: Provide 1st and 2nd line IT support in a high-tech manufacturing environment.
- Company: Join a leading FTSE 100 Aerospace company with a focus on quality service.
- Benefits: Competitive salary, on-site parking, and a supportive team culture.
- Other info: Initial video interviews and a 3-month probation period apply.
- Why this job: Be part of a dynamic team making a real impact in tech support.
- Qualifications: A-Level or equivalent preferred; 2 years of IT support experience is a plus.
The predicted salary is between 23400 - 30000 £ per year.
1st and 2nd line Service Desk Engineer at our Bluechip FTSE 100 Aerospace customer. This job is a good opportunity to support a corporate enterprise in an extremely interesting high tech manufacturing environment. We at BTL IT Solutions pride ourselves in the quality and delivery of our services; the successful candidate must share our passion for this pride. Customer focus is absolutely key to our success.
Based at our customer's site in Luton, this role is part of a virtual team across the UK supporting all of our customer's in-country sites.
The role will involve:
- Answering calls and triaging all types of tickets at a first line level.
- Providing second line support for:
- Windows 10
- Microsoft Office
- Microsoft Teams
- Hardware maintenance through a 3rd party (warranty)
- Mimecast Email Archiving System
- Active directory administration
- Change Control of the desktop environment
- Management and resolution of calls using the customer's service management package
- Deploying software via SCCM
- Remote support through RDP, SCCM Remote control, WebEx and Dameware.
- VOIP support
- Deployment of desktops and laptops to new and existing users
- Patching and 1st line network support
Initial interviews will be conducted via video conference, with a face to face follow up. There will be an initial 3 month probation period for the successful candidate. The successful candidate must be willing to undertake security clearance to an SC level, meaning they must be free of a criminal record.
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits: On-site parking
Application question(s): Are you willing to undertake UK Security clearance to SC level? (you must be free of a criminal record to obtain this)
Education: A-Level or equivalent (preferred)
Experience: IT Support: 2 years (preferred)
Work authorisation: United Kingdom (required)
Location: Luton LU2 9PQ (preferred)
Work Location: In person
IT Service Desk Analyst employer: BTL IT Solutions Ltd.
BTL IT Solutions is an exceptional employer, offering a dynamic work environment at our prestigious FTSE 100 Aerospace customer site in Luton. We foster a culture of excellence and customer focus, providing our employees with opportunities for professional growth and development within a high-tech manufacturing setting. Join us to be part of a supportive virtual team across the UK, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Get your tech skills sharp! Brush up on Windows 10, Microsoft Office, and all those tools mentioned in the job description. The more confident you are with these, the better you'll perform during interviews.
✨Tip Number 2
Practice your communication skills! Since customer focus is key, make sure you can explain technical issues in a way that anyone can understand. Role-play with a friend or use online resources to get comfortable.
✨Tip Number 3
Prepare for video interviews! Test your tech setup beforehand, find a quiet space, and dress professionally. First impressions matter, even on screen!
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes it easier for us to keep track of your progress. Plus, it shows you're keen on joining our team!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience with Windows 10, Microsoft Office, and any customer service roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and customer service. Let us know why you’re excited about working in a high-tech manufacturing environment and how you can contribute to our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and resolve problems efficiently, so don’t hold back on showcasing your troubleshooting skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at BTL IT Solutions Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Microsoft Office, and Microsoft Teams. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since customer focus is key for this role, prepare examples of how you've successfully handled customer queries or issues in the past. Think about times when you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Remote Support Tools
Get comfortable with remote support software like RDP, SCCM, and WebEx. You might be asked about your experience with these tools, so having specific examples of how you've used them will give you an edge.
✨Prepare for Security Clearance Questions
Since the role requires security clearance, be ready to discuss your background and any potential concerns. It's important to be honest and upfront about your history to avoid any surprises later on.
