At a Glance
- Tasks: Support the Personal Insolvency Team with paperwork, correspondence, and case management.
- Company: Rapidly growing PLC group committed to inclusivity and professional development.
- Benefits: Generous holiday, pension scheme, health support, and employee discounts.
- Other info: Great opportunities for learning and career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in people's lives.
- Qualifications: No prior experience needed; just bring your curiosity and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Main Purpose of this role: To undertake basic work for the personal insolvency team, including statutory filings and supporting new work applications.
Key Functions:
- Assisting the Personal Insolvency Team with the following:
- Preparation of statutory paperwork and other legal documents
- Drafting correspondence to creditors and other interested parties on request
- General support to management as required
- Processing invoices for payment
- Carrying out income/expenditure assessments on cases
- Merging & sending standard letters
- Note taking in meetings
- Supporting new work applications – inputting data onto various systems
- Monitoring monthly contributions on cases and issuing standard letters as required
- Chasing required information and documentation by telephone
What we're looking for:
- We don’t expect you to have experience in insolvency – we’ll teach you everything you need to know!
- Interested in working in a professional services environment
- Curious, empathetic, and motivated to help individuals navigate challenging situations
- Strong communication and customer service skills, with the ability to build trust
- Proactive, organised, and comfortable managing multiple tasks
- Strong time keeping skills and able to meet agreed deadlines and time scales
- High attention to detail, particularly when handling sensitive financial information
- Eager to learn and develop new skills
- Clear and confident communication, both written and verbal
- Able to work independently and as part of a team
- Resilient, calm under pressure, and able to handle sensitive conversations professionally
Why join us?
- As a broader PLC group, we’ve doubled in size since 2019 and we have ambitions to maintain that growth profile moving forward, so we’re looking for people who want to help us shape our future.
- We value applied intellect, curiosity and an entrepreneurial spirit and we’re committed to creating an inclusive environment where everyone can thrive.
- Company pension
- Cycle to work scheme
- 23 days’ holiday (plus bank holidays)
- Option to Buy Holidays
- Professional Qualification Support
- Enhanced maternity and paternity leave
- Employee discount scheme (Gym, Retailers etc)
- Social events throughout the year
- Health & Wellbeing programme
- Paid volunteer time
- 24/7 Access to virtual GP + Mental Health Support
Case Support Assistant in Paisley employer: BTG
Join our dynamic team as a Case Support Assistant, where you'll play a vital role in supporting individuals through challenging financial situations. We offer a supportive work culture that prioritises employee growth, with comprehensive training and development opportunities, alongside a range of benefits including a generous holiday allowance, professional qualification support, and a health and wellbeing programme. Located in a thriving environment, we are committed to fostering an inclusive atmosphere where your contributions will help shape our future success.
StudySmarter Expert Advice🤫
We think this is how you could land Case Support Assistant in Paisley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your communication skills and how you can support the team effectively.
✨Tip Number 3
Be proactive! If you see a role that interests you, don’t wait for the perfect moment. Apply through our website and show us your enthusiasm for joining the Personal Insolvency Team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your interest and keeps you on their radar as they make their decision.
We think you need these skills to ace Case Support Assistant in Paisley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Case Support Assistant role. Highlight any relevant skills or experiences that align with what we're looking for, like strong communication and organisational abilities.
Show Your Curiosity:We love candidates who are eager to learn! In your application, mention any instances where you've taken the initiative to learn something new or how you're excited about developing your skills in a professional services environment.
Be Clear and Concise:When drafting your application, keep it clear and to the point. Use straightforward language and make sure to proofread for any typos or errors. Attention to detail is key, especially when handling sensitive information!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at BTG
✨Know Your Role
Familiarise yourself with the key functions of a Case Support Assistant. Understand the basics of statutory paperwork and how to communicate effectively with creditors. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Your Soft Skills
Highlight your communication and customer service skills during the interview. Be ready to share examples of how you've built trust with others or handled sensitive situations. This is crucial for a role that involves supporting individuals in challenging circumstances.
✨Demonstrate Organisation
Since the job requires managing multiple tasks, be prepared to discuss how you stay organised. You might mention tools or methods you use to keep track of deadlines and ensure high attention to detail, especially when dealing with sensitive financial information.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team and the company culture. This shows your curiosity and eagerness to learn. You could ask about the training process for new hires or how the team collaborates on cases, which reflects your proactive attitude.
