At a Glance
- Tasks: Support the Personal Insolvency Team with paperwork, correspondence, and case assessments.
- Company: Join a rapidly growing PLC group with a focus on innovation and inclusivity.
- Benefits: Enjoy 23 days holiday, professional qualification support, and a health & wellbeing programme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping individuals navigate challenging financial situations.
- Qualifications: No experience needed; just bring your curiosity and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Main Purpose of this role: To undertake basic work for the personal insolvency team, including statutory filings and supporting new work applications.
Key Functions:
- Assisting the Personal Insolvency Team with the following:
- Preparation of statutory paperwork and other legal documents
- Drafting correspondence to creditors and other interested parties on request
- General support to management as required
- Processing invoices for payment
- Carrying out income/expenditure assessments on cases
- Merging & sending standard letters
- Note taking in meetings
- Supporting new work applications – inputting data onto various systems
- Monitoring monthly contributions on cases and issuing standard letters as required
- Chasing required information and documentation by telephone
What we're looking for:
- We don't expect you to have experience in insolvency – we'll teach you everything you need to know!
- Interested in working in a professional services environment
- Curious, empathetic, and motivated to help individuals navigate challenging situations
- Strong communication and customer service skills, with the ability to build trust
- Proactive, organised, and comfortable managing multiple tasks
- Strong time keeping skills and able to meet agreed deadlines and time scales
- High attention to detail, particularly when handling sensitive financial information
- Eager to learn and develop new skills
- Clear and confident communication, both written and verbal
- Able to work independently and as part of a team
- Resilient, calm under pressure, and able to handle sensitive conversations professionally
Why join us?
- As a broader PLC group, we've doubled in size since 2019 and we have ambitions to maintain that growth profile moving forward, so we're looking for people who want to help us shape our future.
- We value applied intellect, curiosity and an entrepreneurial spirit and we're committed to creating an inclusive environment where everyone can thrive.
Benefits:
- Company pension
- Cycle to work scheme
- 23 days' holiday (plus bank holidays)
- Option to Buy Holidays
- Professional Qualification Support
- Enhanced maternity and paternity leave
- Employee discount scheme (Gym, Retailers etc)
- Social events throughout the year
- Health & Wellbeing programme
- Paid volunteer time
- 24/7 Access to virtual GP + Mental Health Support
Case Support Assistant in Glasgow employer: BTG
Join a dynamic and rapidly growing PLC group as a Case Support Assistant, where you'll be part of a supportive team dedicated to helping individuals navigate personal insolvency. We offer a vibrant work culture that prioritises employee growth through professional qualification support, a comprehensive health and wellbeing programme, and numerous social events throughout the year. With a commitment to inclusivity and a range of benefits including a generous holiday allowance and enhanced family leave, this is an excellent opportunity for those eager to learn and make a meaningful impact in a professional services environment.
StudySmarter Expert Advice🤫
We think this is how you could land Case Support Assistant in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let them know why you're excited about the role and how you can contribute to their team. Your passion can set you apart!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it keeps you on their radar.
We think you need these skills to ace Case Support Assistant in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Case Support Assistant role. Highlight any relevant skills or experiences that align with what we're looking for, like strong communication and organisational abilities.
Show Your Curiosity:We love candidates who are eager to learn! In your application, mention any instances where you've taken the initiative to learn something new or how you’ve approached challenges with curiosity and empathy.
Be Clear and Concise:When drafting your application, keep it clear and to the point. Use straightforward language and make sure to proofread for any typos or errors, especially since attention to detail is key in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive!
How to prepare for a job interview at BTG
✨Know Your Role
Familiarise yourself with the key functions of a Case Support Assistant. Understand the basics of statutory paperwork and how to communicate effectively with creditors. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Skills
Highlight your strong communication and customer service skills during the interview. Be ready to share examples of how you've built trust in previous roles or situations, as this is crucial for supporting individuals in challenging circumstances.
✨Demonstrate Organisation
Since the role involves managing multiple tasks, prepare to discuss how you stay organised and meet deadlines. You could mention tools or methods you use to keep track of your work, which will demonstrate your proactive approach.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team and the company culture. This shows your curiosity and eagerness to learn, which aligns perfectly with what they're looking for. Plus, it gives you a chance to assess if the environment is right for you!
