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- Tasks: Deliver top-notch customer service and manage orders for UK and international clients.
- Company: Join a leading company focused on quality and compliance in customer service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be the vital link between customers and teams, making a real difference every day.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic work environment with plenty of room for career advancement.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Service Officer, you will be responsible for providing high-quality customer service and order management support for UK, Ireland and international customers, ensuring that all orders, exports, imports and deliveries are processed accurately and in compliance with company procedures, GDP requirements and regulatory guidelines. You will act as a key link between customers, warehouses, logistics providers, Quality, Finance, Regulatory, Industrial, Pharmacovigilance and Commercial teams to ensure timely and compliant supply of products.
Your main responsibilities include:
- Anticipating, identifying and evaluating customer needs to deliver a consistently high level of customer satisfaction.
- Building sustainable relationships of trust internally and externally through open and interactive communication.
- Providing accurate, valid and complete information using the appropriate systems and tools.
- Handling customer queries and complaints, providing appropriate solutions within agreed timelines and following up to ensure resolution.
- Ensuring all KPIs, targets and deadlines are met.
- Maintaining training records and ensuring all required SOPs, GDP and compliance training are completed.
- Ensuring all work is performed in accordance with SOPs, GDP, Health.
Customer Service Officer in Surrey employer: BTG Pharmaceuticals (now SERB Pharmaceuticals)
Contact Detail:
BTG Pharmaceuticals (now SERB Pharmaceuticals) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their customer service goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your communication skills! As a Customer Service Officer, you'll need to convey information clearly and effectively. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Officer in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Officer role. Highlight any relevant customer service experience and show us how you can meet our needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a Customer Service Officer, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you’ve successfully resolved customer queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at BTG Pharmaceuticals (now SERB Pharmaceuticals)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Officer inside out. Familiarise yourself with the company’s products, services, and any relevant regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Officer, communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved issues or built relationships, as these stories will highlight your ability to connect with others.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle customer queries and complaints. Think of specific instances where you provided solutions under pressure. This will showcase your critical thinking skills and your commitment to customer satisfaction, which are crucial for this role.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, KPIs, or training opportunities. This shows that you're engaged and eager to learn more about how you can contribute to the company’s success.