At a Glance
- Tasks: Lead and oversee service operations across multiple sites, ensuring efficiency and top-notch customer service.
- Company: Join BTE Plant Sales, a leader in the construction machinery sector with over 35 years of experience.
- Benefits: Enjoy a competitive salary, bonus potential, generous holiday, and a company pension.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Make a real impact by managing a dynamic team and improving service operations.
- Qualifications: Experience in plant machinery and team management is essential.
The predicted salary is between 36000 - 60000 £ per year.
Role: Service Operations Manager
Location: Primarily Leicester but requires travel to other depots (Leeds & Leyland)
Job Type: Full Time, Permanent (Monday to Friday)
Sector: Plant Sales
Package: Up to £50,000 DOE
The Company
BTE Plant Sales has been established for over 35 years, our head office is located in Leicester with other depots located in Leeds and Leyland. We work with premium construction machinery brands that are all leaders in their sectors and utilise cutting edge technologies for their innovative products. What’s more, we have extensive experience working with plant and tool hire, house builders, ground workers, civil engineers, landscapers, utilities and many other sectors of the construction industry. We offer new and used plant sales and well as service, after sales and parts.
Job Description
We require an experienced Service Operations Manager to lead and oversee our multi-site franchised plant and equipment service admin department. The successful candidate will be involved in the day to day running of our service admin function, ensuring we are competitive in the service engineer market, maximise engineer utilisation and delivery impeccable customer service. Currently consisting of three sites based in the Midlands and Northern area there will be some travelling involved but the role will mainly be based in our Head Office at Markfield, Leicester.
Main Responsibilities
· Efficiency and profitability of our service operations
· To manage recruitment and hire required levels of staff to meet business needs
· To organise and support the supervisory team at each site
· To lead the Service Admin department to maximise engineer utilisation
· To effectively manage the retail workshop staff and external engineers
· Establish common practices, ensuring consistent approaches and standards are being maintained
· Ensure all work is delivered on time, efficiently and to our high standards
· Ensure effective task prioritisation, scheduling, allocation, delivery and work record keeping systems are in place and working efficiently
· To establish, implement and maintain effective procedures for administrative systems including day-to-day financial administration and planning for the Workshops and external engineers
· Act as the nominated service representative for our franchised partners, with the assistance of the Finance Director
· To manage the collection, maintenance and integrity of data within Service systems and ensure the timely and accurate provision of information, including the preparation of key performance indicators as required
· Ensure staff are all provided with appropriate training to maintain standards of service delivery; plan training schedules including costings
· Responsible for monitoring and developing the performance of directly reporting staff, including conducting performance reviews and dealing with initial discipline and grievance issues
· In liaison with Workshop Supervisors and the Parts department , ensure parts stock is well managed across the Workshops and vans in a cost effective manner, with stock levels maintained and accounted for
· Oversee the use of third party contractors and specialised repairers, to ensure that all works are completed to required standards in a timely and efficient manner
Key Skills & Requirements
- Extensive knowledge of plant machinery
- Previous experience within a similar role managing a team of engineers
- Ability to plan, organise and work to deadlines
- Ability to lead and motivate
- Identify and implement process improvements
- Ability to manage time effectively
- Resilient and comfortable dealing with engineers and industrial clients
- Excellent communication skills
Benefits include
- Competitive salary up to £50,000 DOE
- Up to 10% discretionary bonus
- 23 days holiday per year plus statutory bank holidays
- Company pension
- Medicash – sole-Level 1
- Colleague referral scheme up to £250
- Long service award
Service Operations Manager in Leicester employer: BTE Plant Sales Limited
BTE Plant Sales is an exceptional employer, offering a dynamic work environment in Leicester with opportunities for travel to our depots in Leeds and Leyland. We pride ourselves on fostering a culture of collaboration and innovation, providing extensive training and development opportunities to ensure our employees thrive. With competitive salaries, a discretionary bonus scheme, and a strong commitment to employee well-being, we are dedicated to creating a rewarding workplace for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager in Leicester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like BTE Plant Sales Limited, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Operations Manager at BTE Plant Sales Limited.
We think you need these skills to ace Service Operations Manager in Leicester
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at BTE Plant Sales Limited
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
