At a Glance
- Tasks: Guide customers through their EE journey and solve their queries with care.
- Company: Join EE, a leading telecom company with a supportive culture.
- Benefits: Earn £23,110, enjoy discounts, flexible hours, and career growth.
- Other info: Flexible working options and a supportive team environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: No experience needed, just a helpful attitude and willingness to learn.
The predicted salary is between 21600 - 26400 £ per year.
Location: Sheffield
Salary: £23,110.00 (rising with successful completion of apprenticeship milestones)
Hours: Full time
Programme: Permanent role with Level 3 Accredited Learning Programme
Are you someone who enjoys having great conversations? Maybe you like guiding people through problems and finding solutions? Or, you're someone who simply likes to make a real difference to people's lives by showing you care? If so, you already have skills that can set you up for success with a Level 3 Accredited Learning Programme in our Home Connections team at EE. Making it a great opportunity if you’re looking to earn, learn and build a long‑term career — all at the same time.
What you'll be doing
- As part of our Home Connections team in Sheffield, you’ll speak to customers over the phone when they first join EE.
- You’ll guide them through getting their products and services connected, help with any early questions about their order, in‑home set‑up, and support them with queries about their first bill.
- You’ll be the reassuring voice that helps customers get started smoothly — making a real difference from day one.
No experience? No problem
You don’t need specific experience to join us. If you’re naturally helpful, calm under pressure, and enjoy building relationships, we’ll give you all the training and support you need.
Gain a nationally recognised qualification
- Receive structured training, coaching and regular feedback
- Spend dedicated time learning new skills alongside your day job
- Build confidence and capability to grow your career at EE
Flexibility that works for real life
We know life doesn’t stand still. Like many roles at EE, this opportunity is designed with flexibility in mind. We’ll support you to be successful by helping you balance work, learning and life — whether that’s attending appointments, managing family commitments, or developing your skills.
This includes:
- The ability to schedule your own breaks and bank time
- Supportive managers and learning coaches
- The option of occasional home working (once trained)
What's in it for you?
- A great starting salary of £23,110.00
- Huge discounts on EE & BT products, including Mobile and Broadband — saving you hundreds of pounds every year
- Clear career pathways, with ongoing development and progression opportunities after your apprenticeship
- Season Ticket Travel Loan to help cover travel costs upfront
- Volunteering days to support causes that matter to you
- Optional Private Healthcare and Dental cover
On top of all of this, you’ll be part of a supportive team with a great culture, meaningful coaching, and tailored training to help you build a lasting career with EE. Whether you’re starting out, changing direction, or looking for a role that helps you grow — we’d love to hear from you.
Customer Service Advisor - Apprentice in Sheffield employer: BT
BT Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee growth, you will have access to tailored benefits, including a competitive salary, flexible working options, and comprehensive health support, all while being part of a culture that prioritises customer-first values and community impact. Working in major UK cities like London, Sheffield, Belfast, and Manchester, you'll be at the forefront of cutting-edge technology in network security, contributing to meaningful projects that shape the future of communication.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Apprentice in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Apprentice in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BT:Your cover letter is your chance to shine! Tell us why you want to work at BT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BT!
How to prepare for a job interview at BT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
