At a Glance
- Tasks: Help customers with billing queries and provide excellent support over the phone.
- Company: Join EE, a leading tech company with a supportive team culture.
- Benefits: Competitive pay, flexible hours, online GP access, and generous family leave.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
The predicted salary is between 13.35 - 13.35 £ per hour.
Part Time Customer Service Advisor
Location: EE Tyneside (Silver Fox Way, Newcastle upon Tyne, NE27 0QJ)
Start Date: July 2026
Hours: Part-time (20–25 hours per week)
Shift Pattern: Fixed Monday–Friday evenings • 20 hrs: 4:45pm – 9:00pm • 25 hrs: 3:40pm – 9:00pm
Pay: £13.35 per hour, rising to £13.66 after 8 months - plus incentives and bonuses • 20 hrs: £13,928.53 → £14,260.27 annually • 25 hrs: £17,410.67 → £17,825.33 annually
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Mobile Billing role with EE. You’ll be talking over the phone to customers with all sorts of billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £13,928.53 to £17,410.67 rising after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Billing Support Specialist — Part-Time, Evening Hours employer: BT
EE Tyneside is an exceptional employer that prioritises flexibility and employee well-being, making it an ideal workplace for those seeking a part-time role in customer service. With competitive pay, comprehensive benefits including online GP access, generous family leave, and opportunities for career development, employees are supported both personally and professionally. The vibrant team culture and commitment to community engagement further enhance the rewarding experience of working at EE Tyneside.
