At a Glance
- Tasks: Design and support cloud contact centre solutions while collaborating with a dynamic team.
- Company: Join BT Business, a leader in secure connectivity and collaboration.
- Benefits: Enjoy tailored benefits, including bonuses, healthcare, and flexible leave options.
- Other info: Be part of a diverse team making a real impact in the business world.
- Why this job: Kickstart your career in tech with hands-on experience and growth opportunities.
- Qualifications: Interest in contact centres, technology, and strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
This is an early‐career opportunity to build a foundation in Contact Centre and Cloud Solutions Design within BT Business. The role is designed for individuals who are developing their technical and commercial capability and want hands‐on exposure to how contact centre solutions are shaped, priced, and proposed for real customers. You’ll join a supportive solutions design team where training, structure, and coaching are built in, giving you the opportunity to grow your skills across contact centre technologies while learning the commercial side of solutions design. This role is ideal for someone looking to progress into more senior solutions design, specialist, or leadership roles over time.
What you’ll be doing
- Support sales specialists by reviewing Statements of Requirement and helping to clarify customer contact centre needs, priorities, and success criteria.
- Assist with the design & pricing of standard cloud contact centre solutions using BT’s CCaaS and UCaaS portfolio, including platforms such as Genesys, Five9, Webex Contact Centre, RingCX, and Anywhere365.
- Work closely with experienced solution designers, internal technical teams, and vendors to build accurate and compliant solutions.
- Develop customer‐facing documentation such as solution summaries, pricing outputs, and proposal content, with guidance from senior colleagues.
- Follow established BT governance and pricing processes, learning how solutions move from initial requirement through to approved deal.
- Support solution handover to delivery teams, ensuring designs are well‐documented and ready for implementation.
Essential Skills / Experience
- Early experience or exposure to contact centres, telecoms, CX, IT, or cloud‐based solutions
- Interest in solution design, customer experience, and how technology supports business outcomes
- Ability to communicate clearly and ask good questions when working with customers or stakeholders
- Comfortable learning new concepts, tools, and platforms
- Good organisational skills and willingness to follow defined processes
Desirable Skills / Experience
- Some exposure to contact centre or UC platforms (commercial or operational)
- Experience supporting customers, internal users, or sales teams
- Awareness of cloud technologies, networks, or digital customer journeys
- Interest in developing expertise in contact centre platforms and emerging CX technology, including AI
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- Up to 10% annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK. We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
Solutions Designer - Contact Centre in Belfast employer: BT
BT Business is an exceptional employer that prioritises employee growth and development, particularly for those in early-career roles like the Solutions Designer - Contact Centre. With a strong focus on training, coaching, and a supportive work culture, employees can expect to enhance their technical and commercial skills while enjoying a comprehensive benefits package tailored to their needs. Working in vibrant locations such as Birmingham, Bristol, and London, you'll be part of a diverse team dedicated to making a positive impact in the business community.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Designer - Contact Centre in Belfast
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like BT value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like BT a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with BT!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like BT.
We think you need these skills to ace Solutions Designer - Contact Centre in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for BT!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at BT
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
