Technical Delivery Manager

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber‑attacks every day so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. You’ll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission‑focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters

The Technical Delivery Manager undertakes engineering activities that contribute towards the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals. This job role will be based in Northern Europe. Onsite (5 days office based). Monday‑Friday 9am‑5pm.

What you’ll be doing

• Engaging with key customers and improving customer experience by delivering repair, provision and service availability performance with a focus on continuous improvement creating standout service.
• Managing escalations and work allocation whilst co‑ordinating project delivery and working alongside the wider project team and other technical leads.
• Taking ownership of requests for new projects and platform works from proposal generation and design concept through transition to in‑life service ops.
• Helping develop and support the pipeline of new projects and understand the impact on the workforce.

Essential Skills

• Network Delivery
• Incident Management
• Issue Resolution
• Decision Making
• Health & Safety

What we’d like to see on your CV

You’ll definitely:

• Have typically worked on a range of Network Delivery Projects with different complexities and client relationships, demonstrating excellent communication and stakeholder management skills.
• Have the ability to resolve complex problems, demonstrating strong leadership capability and motivate high performing teams.
• Be an experienced delivery agent, with specific experience of delivering all aspects of work to clients directly and delivery of significant and time critical products.
• Have significant experience of leading and delivering complex projects, requiring management of short, medium and long‑term timeframes.
• Have a high level of understanding of contractual commitments around delivery timescales and contractual obligations.
• Be degree educated in an associated field.

You might even:

• Have a good understanding of PRINCE2 functions.

Benefits

• Competitive salary
• 10% on target bonus (Depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On‑call allowance (Depending on the requirements of the role)
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World‑class training and development opportunities
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

A few points to note: Although these roles are listed as full‑time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Don’t meet every single requirement? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.