At a Glance
- Tasks: Provide technical support and resolve escalated issues to ensure system availability.
- Company: Join BT Group, a leader in digital infrastructure and connectivity.
- Benefits: Enjoy competitive pay, generous leave, and world-class training opportunities.
- Other info: Flexible working options available; we value diversity and inclusivity.
- Why this job: Make a real impact in cybersecurity while working with cutting-edge technology.
- Qualifications: Experience in technical support and knowledge of server management is essential.
The predicted salary is between 28800 - 48000 £ per year.
Why this job matters
Cybersecurity is crucial because it protects individuals and organizations from the risks and consequences of cyberattacks, which can range from financial loss and reputational damage to identity theft and even physical harm. It safeguards sensitive data, maintains privacy, ensures compliance with regulations, and enables businesses to maintain operations and build trust with customers
This role is hybrid & follows 3 days in the office in either: Birmingham, London or Manchester
What you\'ll be doing
- Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
- Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs
- Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
- Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
- Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.
- Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
- To provide analytical and innovative input to projects/operational issues as well as support negotiations.
Skills Required for the Role
- Experience working in a support role dealing with technical server issues
- Good Windows server build and support knowledge
- Good Linux server build and support knowledge
- Patching and vulnerability management experience
- Understanding of proxies and networking
- Understanding of Cyber Security prinicples
- Happy to work occasionally Out of hours
- Will need to provide callout cover 24x7x365
- Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
- Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.
Experience Required for the Role
- Experienced in own area - MANDATORY
- Stakeholder Management - MANDATORY
- Sound knowledge of Incident and change management processes and systems - PREFERRED
Benefits
- On target 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It\'s for all parents, no matter how your family is made up.
- Enhanced women\'s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 25 days annual leave (not including bank holidays), increasing with service
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks carer\'s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
About us
BT Group was the world\'s first telco and our heritage in the sector is unrivalled. As home to several of the UK\'s most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK\'s largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK\'s best telco, reimagining the customer experience and relationship with one of this country\'s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you\'re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON\'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Cyber Security Professional in Birmingham employer: BT Security
BT Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and well-being. With a strong commitment to diversity and inclusion, employees benefit from world-class training opportunities, generous family leave policies, and a supportive environment that encourages collaboration and innovation. Located in vibrant cities like Birmingham, London, and Manchester, BT Group provides a unique chance to be part of the UK's largest digital infrastructure project while enjoying a flexible hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Cyber Security Professional in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to cyber security. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can display your projects and contributions. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cyber Security Professional in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the skills and experiences mentioned in the job description. Highlight your technical support experience and any relevant cybersecurity knowledge to show us you're the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about cybersecurity and how your background aligns with our needs. Share specific examples of how you've tackled technical issues or improved processes in previous roles.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your analytical thinking. Describe situations where you've resolved complex technical problems or contributed to service improvements, as this is key for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BT Security
✨Know Your Cyber Security Basics
Make sure you brush up on your understanding of cyber security principles. Be ready to discuss topics like vulnerability management, incident handling, and the importance of compliance. This will show that you’re not just familiar with the technical aspects but also understand their significance in protecting sensitive data.
✨Demonstrate Your Technical Skills
Prepare to showcase your experience with Windows and Linux server builds. You might be asked to solve a hypothetical technical issue during the interview, so practice explaining your thought process clearly. This will help the interviewers see how you approach problem-solving in real-time.
✨Showcase Your Stakeholder Management Abilities
Since this role involves collaboration across various teams, think of examples where you've successfully managed stakeholder relationships. Be ready to discuss how you’ve negotiated solutions or influenced decisions in past roles, as this will highlight your ability to work effectively in a complex environment.
✨Be Ready for Out-of-Hours Scenarios
Given the nature of the job, you may need to provide callout cover. Prepare to discuss your flexibility and willingness to handle out-of-hours issues. Sharing any relevant experiences where you’ve successfully managed urgent situations can demonstrate your readiness for this aspect of the role.
