Contract Security Lead

Location: UK Wide

Why this job matters

As a Contract Security Lead, you will be required to work across the following functions: Service, Relationship, Delivery and Commercials in a life cycle capacity.

What you’ll be doing

You will be required to operate across the following key disciplines throughout the bid and/or contract lifecycle:

• Relationship: Acts as a single point of contact regarding delivery for internal and external customers. Works across all security functions to orchestrate and lead our customer contact strategy. Builds strong relationships with CISO and team (or equivalent) with the aim of becoming a trusted security advisor.
• Delivery: Engages from Mobilisation to In-Life. Leads and line manages a team of highly experienced security professionals. Defines the approach required to deliver medium/high complex solutions which will deliver positive business impact. Oversees the work of the various Security Delivery service lines, to ensure delivery excellence. Maintains oversight of delivery activities including in-life contract change requests. Ensures BT delivers against all contractual Security obligations. Identifies and manages contract delivery risk, escalating issues as necessary.
• Service: Ensures that in-life Service/operations teams are performing in line with customer and Market Unit expectations and obligations. Manages Security Service Levels against agreed criteria, intervening/remediating as required. Translates the output of any PIRs into improvement plans.
• Commercials & Growth: Manages internal commercials. Maintains oversight of all contract commercials including Revenue, CCRs and BRF to maximise profitability. Contributes to demand generation as outcome of trusted advisor status. Understands and shapes the Sales Pipeline in conjunction with the Security Sales Lead. The BT Security single point of contact for revenue assurance, working with the Account‑based contract teams and reporting to BT Security Finance teams.

You’ll need to have the following skills and experience:

• Security Clearance as defined in the contract: SC, DV or NPPV3 (plus Met Police extension)
• Desirable Professional Accreditations: CISSP, ISO/IEC 27XXX, ISACA (CISM, CISA CRISC) or equivalent.
• Proven track record of managing internal and external stakeholder relationships up to executive level.
• Works with internal teams and vendors to manage customer expectations and relationships throughout delivery.
• Conduct commercial and operational risk assessments and manage identified risks through appropriate mitigation.
• Manages complex expectations and can negotiate mutually beneficial outcomes and resolve conflict.
• Excellent analytical and commercial skills.
• Strong governance knowledge, putting in place the appropriate frameworks, tracking and KPI reporting.
• Strong change management skills.
• Thorough understanding of Security solutions and products and the benefits case for global customers.
• Excellent Communication and presentation skills: An ability to convey complex information to varied internal and external audiences.

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV packages
• Access to 100's of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A Few Points to Note

Although these roles are listed as full‑time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Don’t Meet Every Single Requirement?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.