Business - Business Transformation Delivery Apprentice - London

Location - London

Start date - 7th September 2026

Apply by Date - 22nd February 2026

Salary - £23,810

What you'll be doing

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big disputes, like climate change and cyber security. Our business is built on making things better. We need people who bring fresh ideas and can show the impact with data. That’s how we grow – and that’s where you come in. Ignite for continuous improvement with transformation skills. Our Business Explorer apprenticeship scheme is focused on building key skills for the future transformation of BT to better support our customers and build your career within our organisation.

Identify opportunities, scope improvement projects, and deliver changes that drive value for the business and our customers. Work with stakeholders across operations, product, and commercial teams; use data to diagnose issues and track benefits. Lead (or play a key role in) cross‑functional initiatives, presenting findings and recommendations that stick. Join us as an apprentice and you'll get dedicated support, a personal buddy, hands‑on exposure across the business to solve real problems, improve how our business runs, and deliver measurable impact for customers and colleagues. Earn. Learn. Make it count.

Learn job‑specific skills:

• Process & Continuous Improvement
• Change Management
• Gen AI
• Business Analysis
• Lean Six Sigma Certification

Day‑to‑Day Responsibilities

During this programme, you'll rotate across the following key areas and be working as part of a team:

• Customer Experience – working in customer service or sales teams to understand operational disputes and opportunities.
• Commercial Products – working in product or bid teams to understand how a company works and how to create value.
• Transformation Programmes – working in project design and delivery teams to see how improvements are made to happen.

As an Improvement apprentice, you'll study for recognised apprenticeship (Level 4 Improvement Practitioner followed by Level 5 Improvement Specialist) while building skills across Lean, Six Sigma, project delivery. You’ll spend a minimum of 20% of your time learning and studying. After you have successfully completed your apprenticeship qualification and scheme, we’ll look to support you in securing a role that is best aligned to your strengths and interests.

What we’re looking for:

• Curiosity & Continuous Learning – Eager to explore new technologies and methods.
• Adaptability – Comfortable with change and ambiguity.
• Collaboration – Works well in teams and across functions.
• Resilience – Handles disputes and setbacks positively.
• Proactive Mindset – Takes initiative to improve processes.
• Attention to Detail – Ensures accuracy in analysis and improvement.
• Customer‑Centric Thinking – Focused on delivering better experiences.
• Ethical Awareness – Understands responsible use of AI and data.

Duration of the programme - 37 months

Entry Requirements:

• 5 GCSE’s at grade 4-9 including Maths and English or SCQF 5
• 2 A Level’s – grade C or above or SCQF Level 6

All applicants will need a full UK Right to Work for the duration of 37 months of their scheme without this we cannot accept an application. Unfortunately we do not offer sponsorship for any of our Early Career roles.

Accessibility Support for all candidates – BT Early Careers Accessibility – Updated Jan 26.pdf

What’s in it for you?

• Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market‑leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

Ready to Apply

It’s easy to apply online; just tell us about your details and current education. You will then complete 5 text based questions and 1 video question. If successful, after this you will attend an in‑person assessment centre and have the chance to ask any questions you might have. Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits. BT Group will never ask for payment during recruitment. All genuine BT Group communications come from @ bt.com emails or @ jobs.bt.com. Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let’s look out for one another and keep our job‑seeking receiving your application!

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Open and Plusnet – we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital‑intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

Additional Points to Note

Although these roles are listed as full‑time, if you’re a job share partnership, work‑reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Don’t Meet Every Single Requirement?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.