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- Tasks: Design and enhance solutions on the ServiceNow platform with experienced engineers.
- Company: Join BT, a leader in digital transformation and innovation.
- Benefits: Competitive salary, discounts on products, online GP access, and career development support.
- Why this job: Make a real impact while learning cutting-edge tech in a supportive team.
- Qualifications: STEM degree and a passion for technology and problem-solving.
- Other info: Exciting career growth opportunities in a dynamic environment.
The predicted salary is between 30000 - 40000 £ per year.
Location: Three Snowhill, Snow Hill Queensway, Birmingham, B4 6WR
Start date: 7th September 2026
Apply by Date: 22nd February 2026
Salary: £35,500
Duration of the programme: 24 months
You’re not just looking for your first graduate role - you’re looking for a place where you can learn, grow and make a difference. Millions of people rely on BT every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck into tough challenges, pitch in with ideas, make things happen. And you won’t be alone: working on real projects, you’ll learn from experienced colleagues and develop practical software engineering skills in a supportive team environment. You’ll make great friends, discover new talents, build confidence and feel part of something exhilarating.
About this role: Our internal Digital unit is responsible for leading BT’s digital transformation, driving experience innovation and delivering the products and services our customers need. BT’s future will be defined by our ability to rapidly bring compelling, fresh ideas to market, partnering with our customers and suppliers to deliver innovative, adaptable solutions, delivered over best-in-class digital platforms.
Digital’s role is to drive all elements of that equation, from digital innovation through platform delivery and proposition development, and to do so with absolute focus on our customers. Whether it’s creating services like connected care solutions that help you track your loved ones’ wellbeing, or security apps that guard against cyber-attacks, Digital is about leading BT’s digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and at scale. ServiceNow acts as a unified digital platform for BT Group, to streamline, automate, and modernize IT and service management across all units.
What you’ll be doing: You will work closely with experienced engineers to design, build, and enhance solutions on the ServiceNow platform that help thousands of employees work more efficiently. This role is perfect for someone who enjoys problem-solving, learning new technologies, and contributing to meaningful improvement across business and IT services.
- Learn job-specific skills
- Support the design, development, and configuration of ServiceNow applications and modules.
- Collaborate with senior engineers to implement new workflows, forms, integrations, and service catalogue items.
- Analyse user requirements and translate them into scalable technical solutions.
- Help maintain the stability and performance of the ServiceNow platform.
Day-to-Day Responsibilities:
- Work with the internal Service Now Platform & Centre of Excellence team across all modules.
- Participate in Agile ceremonies, planning, and release cycles.
- Contribute to continuous improvement of processes, automation, and user experience.
- Troubleshoot issues and assist with platform upgrades, patches, and enhancements.
This role is based at a strategic work location, and you’ll be expected to be in the office 3 days minimum every week. As part of this role, you will go through funded courses to certify in the design, build and maintenance of a Service Now Platform.
What we’re looking for: We are looking for Graduates to join our ServiceNow Platform Engineering team. This is an exciting opportunity to build a career in digital workflow automation, enterprise platforms, and modern service management.
- An interest in technology and problem-solving.
- Technical capability from your degree such as software engineering.
- Strong teamwork and communication skills.
- Willingness to learn, adapt, and embrace new challenges.
- Natural problem-solvers.
- Commitment to building a career in digital and technology solutions.
Entry Requirements: On target for a 2.2 and have a relevant STEM degree such as:
- Applied Computer Science
- Computer Engineering
- Computer Networking
- Computer Science
Unfortunately, we are not accepting any applications for those who are on a student/graduate visa, or who will need sponsorship during the scheme. All applicants will therefore need a full UK Right to Work for the duration of the scheme; without this we cannot accept an application. We are unable to offer Sponsorship for any of our Early Careers Programmes.
Accessibility support for Candidates: BT Early Careers Accessibility - Updated Jan 26.pdf
Starting Salary: £35,500. This is a 24-month Graduate position, with a permanent position within BT Group on successful completion of your programme. Internal candidates will need to take on Terms & Conditions of this role.
What’s in it for you?
- Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
Ready to Apply: It’s easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, after this you will attend an in-person assessment centre and have the chance to ask any questions you might have.
Digital - Software Engineering Graduate- Birmingham employer: BT Security
Contact Detail:
BT Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital - Software Engineering Graduate- Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at BT or join relevant online communities. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for your interview by practising common questions and showcasing your problem-solving skills. Use examples from your studies or projects to demonstrate how you tackle challenges.
✨Tip Number 3
Show your passion for technology! Be ready to discuss the latest trends in software engineering and how they relate to BT's mission. This will show you're not just looking for any job, but this job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it’s super easy and straightforward – just follow the prompts!
We think you need these skills to ace Digital - Software Engineering Graduate- Birmingham
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and problem-solving.
Tailor Your Answers: Make sure to tailor your responses to the specific role. Highlight your relevant skills and experiences that align with the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Keep It Clear and Concise: While we love a good story, keep your answers clear and to the point. Use bullet points if it helps, and make sure you’re answering the questions directly. We appreciate clarity!
Practice Makes Perfect: Before hitting that submit button, give your application a once-over. Check for any typos or errors, and maybe even ask a friend to read it through. A fresh pair of eyes can catch things you might have missed!
How to prepare for a job interview at BT Security
✨Know Your Tech
Make sure you brush up on the technologies mentioned in the job description, especially ServiceNow. Familiarise yourself with its features and functionalities, as well as any recent updates or trends in digital workflow automation. This will show your genuine interest and readiness to dive into the role.
✨Showcase Problem-Solving Skills
Prepare examples from your studies or previous experiences where you've tackled complex problems. Be ready to discuss your thought process and how you arrived at solutions. This is crucial for a role that values problem-solving and innovation.
✨Engage with Agile Methodologies
Since the role involves participating in Agile ceremonies, it’s beneficial to understand Agile principles. You could even mention any relevant projects where you’ve applied Agile practices. This will demonstrate your ability to adapt and thrive in a collaborative environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, projects, and company culture. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals. For instance, ask about the types of projects you might work on or how the team approaches continuous improvement.
