BT plc in Belfast is seeking an EE Retention Advisor to help grow our small and medium business customer base. You’ll handle inbound enquiries and outbound calls, protect contracts, reduce churn, and spot growth opportunities while delivering on defined revenue targets.
You’ll use CRM and sales processes to maintain accurate records, work with wider teams, and ensure compliant, value-led conversations that strengthen long-term customer relationships within BT’s trusted brand.
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SMB Sales & Retention Advisor (30% OTE) employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
