BT plc in Sheffield is seeking a Service Desk Analyst to be the first point of contact for managed customers, providing high-quality technical support and incident handling. You will log, diagnose and resolve or escalate requests to restore service quickly and meet contractual SLAs.
You'll own tickets through their lifecycle, communicate updates, and work with internal resolver groups and suppliers while following ITIL-aligned processes and BT security requirements.
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Frontline IT Support Specialist (Service Desk) in Sheffield employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
