At a Glance
- Tasks: Design innovative managed services for corporate and public sector clients.
- Company: Join BT, a leader in transforming connectivity into modern solutions.
- Benefits: Competitive salary, 25 days holiday, flexible working, and tailored benefits.
- Other info: Be part of a transformative journey in a dynamic, growth-focused environment.
- Why this job: Shape the future of service design and enhance customer experiences.
- Qualifications: Experience in managed services and strong communication skills required.
The predicted salary is between 54000 - 66000 £ per year.
We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.
About the role
As a Service Design Architect, you’ll design effective, commercially viable managed services that meet the complex needs of our Corporate and Public Sector customers. You’ll work closely with product teams, subject-matter experts, customers and colleagues across BT to shape new products before launch, while also supporting high-value customer bids through the full sales and delivery lifecycle. This is an opportunity to influence how services are designed, costed and delivered, helping BT create better customer experiences and sustainable growth.
What you’ll be doing
- Lead the design of end-to-end service models for complex customer solutions, translating business, service and operational requirements into deliverable and cost-effective services.
- Partner with product teams to ensure new products are ready to operate as managed services, providing service-led input into tooling, workflows, governance, reporting and pricing.
- Manage relationships with customers and senior stakeholders, using clear communication, commercial awareness and constructive negotiation to agree the right service approach.
- Deliver compelling service content for bids, including service models, proposals, contractual schedules and service-level agreements, bringing together contributions from BT teams, partners and third parties.
- Improve service design methods, documentation and ways of working by sharing expertise, applying industry good practice and identifying opportunities for continuous improvement.
Essential Skills / Experience
- Managed service and ServiceNow expertise: A strong understanding of ServiceNow within managed service environments, with the ability to translate business and operational needs into effective tooling, workflow, governance and reporting solutions.
- Service and product design capability: Experience designing services for business customers and influencing product teams so that products are operationally ready, commercially viable and aligned with managed service strategy.
- Stakeholder and commercial leadership: Strong communication, presentation and negotiation skills, with the ability to build trusted relationships, navigate ambiguity and influence customers and cross-functional stakeholders at senior levels.
Desirable Skills / Experience
- Experience supporting complex bids or producing clear, persuasive service proposal content.
- Knowledge of ITIL practices, ideally supported by ITIL 4 Foundation or broader service management learning.
- Experience working with medium or large commercial organisations, retail businesses or public sector customers.
- Understanding of service costing, commercial modelling, contractual schedules and service-level agreements.
- Experience working across areas such as Service Management, Service Delivery, Finance, Legal, Security and Commercial.
- Existing security clearance, such as SC or NPPV, or the ability to obtain and maintain an appropriate level of clearance where required.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- 25 days Holiday
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Our Story
Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention. We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market. With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with. If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.
Service Design Architect employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Architect
✨Get Your Portfolio Game On Point
As an aspiring architect, your portfolio is your golden ticket. Make sure it's not just a collection of your best work, but tells a story about your design process and creative thought. Showcase a range of projects, from conceptual sketches to final renderings—think of it as a visual CV!
✨Slide into Networking Events
Architecture thrives on community connections, so keep an eye out for local architecture meetups, exhibitions, and lectures. These events are gold for meeting industry professionals, and who knows? You might just bump into someone from BT Plc. who can give you the insider scoop on their hiring process!
✨Learn the Software Inside Out
Make sure you're up to speed with design software like AutoCAD, Revit, and SketchUp. Being able to discuss your proficiency during interviews can really set you apart. Plus, if you can mention particular projects where you’ve used them, you’ll demonstrate both skill and practical experience.
✨Refine Your Interview Skills
Interviews for architecture roles can get quite technical, so practice answering questions about your design process and decision-making strategies. Prepare for potential design challenges they might put forward in interviews—show them you can think on your feet and come up with innovative solutions!
We think you need these skills to ace Service Design Architect
Some tips for your application 🫡
Show Off Your Design Skills:Architecture is all about creativity and technical skills, so make sure your portfolio is front and centre! Include a range of your best projects, showcasing different styles and techniques. Don't forget to explain your design process and the challenges you overcame for each project – it gives hiring managers a glimpse into your thought process!
Tailor Your CV to Architecture:When putting together your CV, highlight relevant experience in architectural design software, like AutoCAD or Revit. Plus, if you have any internships or coursework that involved real-world projects, be sure to mention them. We want to see not just what you've done, but how it relates directly to this role at BT Plc.!
Craft a Compelling Cover Letter:Your cover letter is your chance to express your passion for architecture and what drew you to BT Plc.. Talk about specific projects or values of theirs you admire, and how you see yourself contributing to their team. We want to feel your enthusiasm – let it shine through your words!
Use Professional Terminology:Don't shy away from using industry-specific jargon that demonstrates your expertise! Terms like 'sustainability', 'scale', and 'aesthetics' can not only show your knowledge but also help you connect with the hiring team. Just ensure it's done in a way that's relatable and not overly technical, so we can see your passion clearly!
How to prepare for a job interview at BT Plc.
✨Master the Technical Questions
In an architecture interview, be ready to tackle some technical questions about building codes, design principles, and software like AutoCAD or Revit. Brush up on your knowledge of materials and components, as you might even face scenarios to solve during the interview that showcase your problem-solving skills in real-time.
✨Bring Your Portfolio to Life
Your portfolio is your golden ticket! Make sure it not only showcases your best work but also highlights your design thinking process, from sketches to final outputs. During the interview, be prepared to discuss the projects in detail—what challenges you faced, how you overcame them, and what you learnt.
✨Demonstrate Your Passion for Sustainability
In today's architecture landscape, sustainability is key. Be sure to highlight any projects that involved eco-friendly designs or your understanding of sustainable practices. This will show that you’re not just familiar with the trends but are genuinely passionate about creating a better future through your designs.
✨Engage with Your Interviewers
Architecture is a collaborative field, so showing that you're a team player is essential. When conversing with the interviewers, actively listen and respond to their ideas. This isn’t just about you showing off your skills, but also about connecting and demonstrating how well you’d fit into their team at BT Plc..
