At a Glance
- Tasks: Manage complex Employee Relations cases and provide expert guidance to leaders.
- Company: Join BT Group, a leading communications company with a strong culture.
- Benefits: Enjoy tailored benefits, including a bonus, private GP access, and generous leave policies.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Make a real impact during a transformative period in HR services.
- Qualifications: Extensive experience in Employee Relations and a strategic mindset required.
The predicted salary is between 44796 - 54750 £ per year.
- People Relations Case Specialist - 12 Month FTC
- Job Location: GBR Newcastle - Gosfrth Pk Way
- Advertised Salary: Competitive + Excellent Benefits
About the role
This is an exciting opportunity for an experienced People Relations Case Specialist to join us during a pivotal period of transformation within People & HR Services at BT Group.
As a subject matter expert in Employee Relations cases, you will provide comprehensive case management support and guidance on highly complex and high-risk ER matters, working closely with Business Leaders.
You will also leverage your extensive ER expertise to drive improvements across processes, policies and products, upskill managers and enhance the colleague experience for employees across BT Group.
Your contribution will be crucial in driving operational excellence as we continue to expand and deliver a broader range of services.
You will also play a key role in helping to safeguard BT Group against legal, financial and reputational risk while providing high-quality support to colleagues and leaders.
This role offers a unique opportunity to contribute to a high-impact function during a period of significant change and transformation.
- What you’ll be doing
- Manage a designated caseload of highly complex and high-risk Employee Relations cases, providing expert end-to-end case management and advice to Senior Business Leaders, while balancing colleague wellbeing, inclusion, business requirements and risk.
- Act as an ER Subject Matter Expert, providing accurate and commercially focused advice on employment law, BT policies and procedures, and supporting managers and HR colleagues with complex ER matters.
- Use data, case insights and People metrics to identify trends, themes and root causes, proactively identifying opportunities for prevention, intervention and continuous improvement across policies, processes and products.
- Champion a positive colleague experience and safe speed of resolution, identifying appropriate interventions and escalating risks or issues through the relevant channels in line with agreed procedures.
- Build strong relationships across People & HR Services and the wider business, including CFU HR, Legal, Ethics and Corporate Investigations, to support business and people priorities.
- Coach and support less experienced ER and HR colleagues, acting as a point of escalation and sharing expertise, as well as designing and delivering relevant training.
- Lead and contribute to ER projects and continuous improvement activity, ensuring services are delivered to agreed SLAs and standards while maintaining accurate case records and keeping knowledge current across employment law, business strategy and relevant ER developments.
Essential Skills / Experience
- Extensive experience providing end-to-end case management support for highly complex and high-risk Employee Relations matters across the full spectrum of ER cases.
- Demonstrable ER expertise and a strategic mindset, with experience managing complex and high-risk cases end to end, assessing risk and impact at each stage.
- Experience taking continuous improvement ideas through to implementation, including developing and delivering process or policy changes.
Desirable Skills / Experience
- Strong understanding of employment law, the ACAS Code of Practice and effective ER case management.
- Ability to use case data and insight to identify trends, emerging risks and opportunities for improvement.
- Confidence in developing and delivering ER guidance or training to colleagues and leaders at all levels.
- Exposure to working with Trade Unions and/or Employment Tribunals.
- A track record of challenging existing ways of working and contributing to improvements across ER processes, policies and procedures.
- Our Package
Tailored benefits make a real difference.
That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle.
Your core benefits include
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme - 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready
BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet.
Our purpose is as simple as it is ambitious: we connect for good.
Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably.
Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected.
These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.
Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.
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People Relations Case Specialist - 12 Month FTC in Newcastle upon Tyne employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land People Relations Case Specialist - 12 Month FTC in Newcastle upon Tyne
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at BT Plc. and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace People Relations Case Specialist - 12 Month FTC in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at BT Plc.. So, don’t be shy about laying it all out there!
How to prepare for a job interview at BT Plc.
✨Showcase Your Adaptability
Given that this is a temporary HR role at BT Plc., it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that BT Plc. uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at BT Plc..
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at BT Plc..
