BT plc is seeking a confident Customer Success Agent in Manchester to manage business customer journeys across products such as Broadband, BTnet and Digital Voice. You will handle inbound queries, resolve issues, validate first bills and work with specialist teams to keep cases moving towards resolution.
The role requires strong customer service, end-to-end ownership, and the ability to explain technical information clearly.
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Customer Success Agent: Own the Customer Journey in Manchester employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
