BT plc is seeking a confident Customer Success Agent in Manchester. You will own customer journeys for BT products, from order through activation and Early Life, handling inbound queries and resolving issues to ensure smooth service activation.
You will validate first bills, coordinate with specialist teams, and strive for First Contact Resolution while explaining technical information clearly to customers. A proactive learner of BT networks and order journeys is desirable.
#J-18808-Ljbffr
Customer Success Agent: End-to-End Care & Resolution in Manchester employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
