BT plc in Glasgow is seeking a full-time Movers to manage customer moves, orders and billing queries through to resolution. You will handle inbound calls professionally, aim to resolve first time, and keep customers informed with clear expectations and smooth handovers during escalation.
Recording actions in systems and following verification and compliance processes are essential, as is identifying opportunities to offer additional products and services.
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Move Concierge — Customer Support (Glasgow, Full‑Time) employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
