BT plc in Glasgow seeks a Chairman & CEO Business Complaints Specialist to manage high-level customer complaints from initial report to resolution. You will collaborate with BT colleagues to understand the issue, determine corrective action, and deliver fair outcomes that rebuild confidence.
The role emphasizes ownership, evidence-based decisions, and proactive customer insight to prevent recurrence and improve service. Strong communication with customers and senior stakeholders is essential.
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Executive Complaints Strategist & Customer Advocate in Glasgow employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
