BT plc in Glasgow is seeking a confident Customer Success Agent to manage business customer journeys for products like Broadband, BTnet and Digital Voice. You will support customers from order through activation and Early Life, handling inbound queries, resolving issues and validating first bills.
You will work with specialist teams to keep cases moving toward resolution, communicating clearly and maintaining accurate records.
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Digital Voice Success Agent - End-to-End Customer Care in Glasgow employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
