BT Group is seeking a Transformation Manager (Customer Experience) in London to shape how mobile network insight translates into customer outcomes. You will identify opportunities, build evidence for change, and translate insights into programmes delivering measurable customer and business value.
You’ll lead transformation roadmaps, drive governance, and align investment with customer outcomes. The role spans multiple products and journeys, with cross-functional leadership and executive
Customer Experience Transformation Leader employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
