BT plc in London seeks a senior transformation leader to turn customer and network insights into strategic programmes that improve the customer experience across BT and EE. You will influence investment decisions, coordinate cross-functional teams and ensure governance and measurement of benefits.
You will lead multiple initiatives that span product journeys and organisational boundaries, delivering measurable customer and commercial value.
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Customer Experience Transformation Lead employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
