BT plc’s PSBA Service Desk in Cardiff is seeking a Technical Service Desk Analyst to monitor PSBA network services, diagnose incidents, and manage lifecycle while coordinating with BT teams for service delivery. You will communicate clearly with customers and maintain incident records in line with ITIL practices.
This role requires SC Clearance and a minimum of 5 years of residence in the UK, with a focus on supporting public sector networks across Wales and delivering high-quality customer
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Public Sector Service Desk Analyst - Network & Incident Support in Cardiff employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
