At a Glance
- Tasks: Lead cloud operations, ensuring stability and continuous improvement of critical IT services.
- Company: Join BT Group, a leading communications company shaping the future of technology in the UK.
- Benefits: Enjoy competitive salary, private healthcare, generous leave, and exclusive discounts.
- Other info: Be part of a culture that values collaboration, customer focus, and continuous improvement.
- Why this job: Make a real impact by driving innovation and operational excellence in a dynamic environment.
- Qualifications: Proven leadership in complex IT operations and experience with automation and risk management.
The predicted salary is between 49140 - 60060 £ per year.
- Job Function: Engineering
- Posting Start Date: 01/11/2026
- Posting End Date: 13/11/2026
- Division: Networks
Job Location: GBR Sheffield Endeavour, GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One Braham, GBR-Manchester-New Bailey
- Advertised Salary: Competitive with Excellent Benefits
- Career Grade: C
About the role
We're seeking an experienced IT leader to oversee the delivery, stability and continuous improvement of critical business applications and IT services across Enterprise Cloud.
Leading multi-disciplinary teams, you will ensure high-quality operational support, drive system enhancements and partner closely with business stakeholders to align technology solutions with business needs.
This role combines people leadership, service delivery and technology planning, providing the opportunity to influence technology operations, strengthen governance and contribute to wider technology initiatives.
You'll play a key role in ensuring our technology environment remains resilient, secure and capable of supporting business growth
- What you’ll be doing
- Lead the Enterprise cloud Operations team responsible for database services, compute, storage, backup, patch management and core infrastructure platforms.
- Oversee IT production deployments and ensure that appropriate release, testing and resolution processes are followed.
- Own operational performance, availability, monitoring, capacity and resilience of infrastructure services.
- Establish operational procedures and engineering practices that promote automation, repeatability and operational excellence.
- Drive adoption of automation, reducing manual effort and operational risk.
- Ensure robust backup, recovery, disaster recovery and business continuity capabilities are designed, tested and maintained.
- Lead major incidents, ensuring rapid recovery and implementation of long‑term corrective actions.
- Build and develop a highly capable operational engineering team with a culture of ownership, automation and continuous improvement.
- Manage third‑party suppliers, contracts, licensing and the applicable budget.
Essential Skills / Experience
- Significant leadership experience managing operations teams within a complex, business‑critical environment.
- Demonstrable ownership of large‑scale enterprise estates.
- Experience supporting highly available mission‑critical environments.
- Track record delivering modernisation, automation and operational transformation programmes.
- Strong experience managing operational risk, resilience, incident management and disaster recovery activities.
- Strong supplier‑management experience including major technology vendors.
Desirable Skills / Experience
- Proven ability to lead, develop and motivate technical teams, setting clear expectations while building capability, accountability and a strong service culture.
- Sound judgement and structured problem‑solving in complex operational environments.
- Excellent communication skills with the ability to influence technical and non‑technical stakeholders.
- Calm, disciplined prioritisation under pressure, particularly during incidents or competing delivery demands.
- Continuous improvement mindset, with a practical interest in automation, standardisation and emerging technologies
- Our Package
- Annual On target bonus 15% (personal and company multipliers)
- Car allowance - worth £5500 a year (can be taken as cash)
- Private healthcare for you and your family
- BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
- Life Assurance
- Direct share scheme
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
- My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
- Discounted EE TV including TNT Sport and the NOW Entertainment membership
- Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
- 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
- equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
- Volunteering days so you can give back to your local community
- Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'
BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands – including BT, EE, Openreach and Plusnet.
Our purpose is as simple as it is ambitious: we connect for good.
Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital‑intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably.
Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer‑first challengers, who are committed, clear and connected.
These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.
Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
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Senior Cloud Operations Manager in Birmingham employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Cloud Operations Manager in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BT Plc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BT Plc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BT Plc.!
✨Direct Apply to BT Plc.
Let's not forget to apply directly through the BT Plc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Cloud Operations Manager in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BT Plc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BT Plc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BT Plc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
