At a Glance
- Tasks: Lead and motivate a sales team to acquire new customers and grow existing accounts.
- Company: Join BT, a leading telecommunications company with a dynamic culture.
- Benefits: Competitive salary, up to 30% bonus, flexible benefits, and extensive training.
- Other info: Enjoy a hybrid working model and access to exclusive discounts.
- Why this job: Make an impact by driving sales and developing your team's potential.
- Qualifications: Experience in sales leadership and a passion for coaching others.
The predicted salary is between 35000 - 35000 £ per year.
Manage and lead an inbound or outbound acquisition team from the desk for new BT/EE customers, with a view to winning new business and growing existing accounts where the opportunity presents itself. This role plays a key part in growing the SMB base by supporting and coaching a team of sales advisors winning new business in an increasingly competitive environment.
What you’ll be doing:
- Motivate and lead a team of desk-based sales agents, motivating them to upsell/cross-sell across the EE & BT portfolio and nurture existing customers through handling customer queries and demonstrating how our product portfolio can add value to their business.
- Performance management, providing coaching, development opportunities and giving appropriate recognition to drive a high-performance culture.
- Develop the overall capability of the team by supporting individual needs with relevant performance plans and creating career opportunities.
- Collaborate by actively building relationships both internally and externally to deliver the best possible results and share best practice.
- Achieve KPIs to meet SLAs by creating robust plans to drive results and remove any barriers to providing excellent customer care.
- Provide thought leadership to win in the market.
- Develop and mature the sales model, making recommendations to improve model functionalities and opportunities to sell converged solutions.
- Develop and mature the service treatment model within Desk Sales to drive improved retention and NPS.
- Understand the market sector and disseminate insight to the wider team.
- Ensure the team receives all relevant communications and updates; train and develop agents to broaden skillsets and remain compliant in sales activity.
- Act as the first point of contact for any customer escalations and take full ownership of these, following processes to meet customer needs while driving ownership and responsibility for customer calls, ensuring every customer contact is seen as an opportunity.
Benefits:
- Competitive salary
- Up to 30% on target bonus
- BT Pension scheme
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
Our working model:
BT have moved to a hybrid working model - you can work from home certain parts of the week as per the SMART working model.
Sales Team Lead in Birmingham employer: BT Plc.
BT Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Birmingham, Bristol, and London. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including private healthcare and generous parental leave, BT fosters a culture of collaboration and innovation. As a Senior Manager in Pricing & Regulatory, you'll have the opportunity to lead impactful initiatives while being supported by a diverse team dedicated to customer fairness and commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Lead in Birmingham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Team Lead at BT Plc., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including BT Plc.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Team Lead. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Team Lead in Birmingham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for BT Plc.:When writing your cover letter, make sure to tailor your message specifically for BT Plc.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at BT Plc.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show BT Plc. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show BT Plc. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with BT Plc.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
