Account Manager (Corporate) in Wideopen

Closing Date: 20/01/2026

Location: London, Manchester, Bristol, Birmingham

Why this job matters

Building on our continued success, we’re looking for an Account Manager to drive revenue growth and unlock new commercial opportunities in the Media Technology and Communications vertical, focusing on driving value for customers that require a higher degree of intimacy with more complex solutions or integrations.

You’ll take full ownership of a portfolio of existing customers, focusing on retention, expansion, and consistently exceeding revenue and growth targets. This highly commercial role requires building strong, multi-level relationships, gaining a deep understanding of your customers’ businesses, and influencing key decision-makers.

You’ll lead all commercial and contractual discussions, create and deliver winning account plans, and identify and convert upsell and cross‑sell opportunities in a competitive market. Working closely with acquisition, business development, and delivery teams, you’ll bring the BT growth story to life and maximise the value of our market‑leading network.

As a driven sales professional, you’ll champion cutting‑edge technology, deliver outstanding customer experiences, and turn opportunity into measurable results—while staying ahead of industry trends and new propositions.

What you’ll be doing

• Build long‑term, profitable relationships and respond to escalations.
• Understand your customers’ goals, dreams, and transformational roadmap.
• Craft account plans that outperform the competition and demonstrate BT’s value.
• Use your in‑depth knowledge of BT products and services to deliver complex, commercially savvy solutions.
• Increase satisfaction and Net Promoter Scores.
• Own and nurture key relationships, acting as both connector and strategist.
• Drive new business, manage budgets, target wins, and turn opportunities into results.
• Stay fully up‑to‑speed on our portfolio to pitch value propositions with confidence.

The skills you’ll need

• Account Management – retain, grow, and develop a portfolio of existing accounts.
• Revenue Growth – drive new product revenue and achieve business targets.
• Strategic Planning – create actionable account and win plans for growth and renewals.
• Customer Relationship Management – build multi‑level relationships and become a trusted advisor.
• Commercial & Contract Management – lead meetings, manage contracts, and handle commercial activity.
• CRM Proficiency – accurately record and track all sales activity.
• Collaboration – work effectively with internal teams to deliver products and services.
• Sales & Upselling – identify opportunities for value‑added services and revenue growth.
• Problem‑Solving & Escalation – operate within guidelines and escalation when needed.

Here are some of the great benefits we offer

• 65% on target bonus
• BT Pension scheme – minimum 5% employee contribution, BT contribution 10%
• From January 2025, equal family leave: 18 weeks at full pay, 8 weeks at half pay, 26 weeks at statutory rate (for all parents).
• Enhanced women’s health support: menopause symptoms, cancer screenings, period care, and more.
• 25 days annual leave (not including bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World‑class training and development opportunities.
• Option to join BT Shares Savings schemes.

Our working model

Hybrid policy: Three days in the office, two remote.

About Us

BT Group was the world’s first telco and its heritage is unrivalled. Home to brands such as BT, EE, Openreach, and Plusnet, we have played a critical role in creating the future and are now at an inflection point in the transformation of our business.

Over the next two years we will complete the UK’s largest digital‑infrastructure project – connecting more than 25 million premises to full‑fibre broadband. We will also continue to invest heavily in 5G and use AI and technology to deliver the best customer experience.

We are committed to simplification of systems, structures, and processes. We are on a path to creating the UK’s best telco, re‑imagining the customer experience and building a truly inclusive workplace.

A FEW POINTS TO NOTE

Although these roles are listed as full‑time, flexible arrangements such as job share, reduced hours, or other flexible working options are welcome. We will also offer reasonable adjustments for the selection process if required.

DON\’T MEET EVERY SINGLE REQUIREMENT?

Studies show that women, people who are disabled, LGBTQ+, neurodiverse, or from ethnic minority backgrounds are less likely to apply unless they meet every single qualification. We are committed to building a diverse, inclusive, and authentic workplace. If you are excited about this role but your past experience doesn’t align perfectly with every requirement, please apply anyway – you may just be the right candidate for this or other roles in our wider team.