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For Companies At a Glance
- Tasks: Create innovative technical designs that meet customer needs and drive business success.
- Company: Join a forward-thinking company focused on customer solutions and collaboration.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by shaping customer experiences and driving technical excellence.
- Qualifications: Experience in solution design and strong problem-solving skills are essential.
- Other info: Be part of a dynamic team with a focus on innovation and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successfully translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.
Captures detailed customer technical requirements and translates them to detailed solution design in accordance with design methodologies. Manages and recommends on the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Coordinates impact assessments and design documentation updates. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Mentors other customer solution designers, helping to improve the team's abilities by acting as a technical resource. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer solution design.
Capabilities:
- Troubleshooting
- Technology Integration
- Decision Making
- Requirements Analysis
- Growth Mindset
- Risk Management
- Negotiation
- Commercial Acumen
- Solution Design
- Technology Migration
Looking in:
- Leading inclusively and Safely — I inspire and build trust through self-awareness, honesty and integrity.
- Owning outcomes — I take the right decisions that benefit the broader organisation.
Looking out:
- Delivering for the customer — I execute brilliantly on clear priorities that add value to our customers and the wider business.
- Commercially savvy — I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
- Growth mindset — I experiment and identify opportunities for growth for both myself and the organisation.
- Building for the future — I build diverse future-ready teams where all individuals can be at their best.
Customer Solutions Design Specialist in Wales employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Design Specialist in Wales
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in customer solutions design. We want to see that you understand their business and can contribute to their goals.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to solution design during interviews. Show us how you think through challenges and come up with innovative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Solutions Design Specialist in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Design Specialist role. Highlight your experience in translating business requirements into technical designs, as this is key for us at StudySmarter.
Showcase Your Problem-Solving Skills: We love candidates who can tackle complex issues! In your application, share examples of how you've resolved tricky solution and service problems in the past. This will show us you're ready to take on challenges.
Demonstrate Your Customer Focus: Since building strong customer relationships is crucial, include instances where you've influenced customer strategies or improved their experiences. This will help us see your commitment to delivering value.
Keep It Clear and Concise: When writing your application, be straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. And remember, apply through our website!
How to prepare for a job interview at BT Group
✨Know Your Technical Stuff
Make sure you brush up on the technical aspects of solution design. Be ready to discuss how you've translated customer requirements into deliverable solutions in the past. Highlight your experience with technology integration and troubleshooting, as these are key for the role.
✨Showcase Your Customer Relationship Skills
Prepare examples of how you've built strong relationships with customers, especially at senior levels. Think about times when your service design expertise influenced a customer's strategy or operational decisions. This will demonstrate your ability to engage effectively with clients.
✨Demonstrate Your Problem-Solving Abilities
Be ready to talk about complex issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your decision-making process and how you managed risks and implemented controls.
✨Emphasise Your Growth Mindset
Share instances where you've identified opportunities for growth, both personally and for your team. Discuss how you stay updated on emerging trends in customer solution design and how you mentor others. This shows you're not just focused on the present but also on building for the future.
