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For Companies At a Glance
- Tasks: Provide on-site technical support and engage with customers to solve their issues.
- Company: Leading telecommunications company in the UK with a focus on customer service.
- Benefits: Full training, career foundation, and hands-on experience in tech.
- Why this job: Kickstart your tech career while helping customers and learning new technologies.
- Qualifications: Passion for customer service and five GCSEs including English and Maths.
- Other info: 18-month apprenticeship with excellent growth opportunities in the tech sector.
The predicted salary is between 800 - 1400 £ per month.
A leading telecommunications company in the UK is looking for a Customer Support Technician Apprentice. This role involves on-site work, engaging with various customers, and providing technical support for BT's products.
The ideal candidate should have a strong passion for customer service, the ability to adapt to new technologies, and a minimum of five GCSEs including English and Maths.
The apprenticeship lasts 18 months and offers full training, ensuring a solid foundation for a career in the technology sector.
Field Service Tech Apprentice – Customer IT Support in Stroud employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Tech Apprentice – Customer IT Support in Stroud
✨Tip Number 1
Get to know the company! Research their products and services, especially in customer support. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your technical skills! Since this role involves providing IT support, brush up on your knowledge of common tech issues and solutions. Being able to demonstrate your problem-solving skills can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and ready to kickstart your career in tech.
We think you need these skills to ace Field Service Tech Apprentice – Customer IT Support in Stroud
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you've gone the extra mile to assist someone, as this will resonate with our focus on customer support.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention your adaptability to new technologies and how you meet the GCSE requirements, as this shows you're a great fit for the apprenticeship.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and motivations. Remember, clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. This ensures it reaches us directly and allows you to access all the necessary information about the role and the company. Plus, it’s super easy!
How to prepare for a job interview at BT Group
✨Know Your Tech
Brush up on the latest BT products and services. Familiarise yourself with common technical issues customers might face. This will show your passion for technology and readiness to help.
✨Customer Service Mindset
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this role is all about engaging with customers.
✨Adaptability is Key
Be ready to discuss how you adapt to new technologies or changes in your environment. Share specific instances where you quickly learned something new or adjusted to a challenging situation.
✨Ask Insightful Questions
Prepare thoughtful questions about the apprenticeship and the company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
