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- Tasks: Support diverse customers with tech solutions and hands-on installations.
- Company: Join BT Group, a leader in connectivity and innovation.
- Benefits: Enjoy competitive pay, discounts, healthcare, and volunteering days.
- Why this job: Gain valuable experience while making a real difference for customers.
- Qualifications: Five GCSEs at grades 4-9, including English and Maths.
- Other info: Full training provided; no prior experience needed!
The predicted salary is between 800 - 980 ÂŁ per month.
Work on-site across different customer locations.
Duration: 18 months
Location: Hempsted Lane, GLOUCESTER, GL2 5BT
Candidates must reside within a 25 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing.
Start date: 6th July 2026
Salary: ÂŁ23,810
Employment: Full time – Paid Apprenticeship
Hours: 37.5 hrs Mon-Fri
Entry Requirements:
- You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
- Full manual driving licence
- Right to Work: All applicants will need a full UK Right to Work for the duration of the 18-month scheme.
- Security Checks: You will need to go through additional personnel screening and Government SC clearance.
What we’re looking for:
- A passion for providing a fantastic service to our customers.
- Willingness to learn, adapt, and embrace new technologies and challenges.
- A curious personality alongside problem-solving skills.
About This Role:
- Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations.
- Support customers with a wide variety of needs across hardware, software, and infrastructure.
- Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
- Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
- Recommend suitable digital products and services to help customers get the most from their technology.
- Travel between customer locations as part of a dynamic, field-based role.
- Join a supportive team where full training is provided.
What You’ll Do:
- Install, configure, and optimise BT products, apps, and services.
- Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
- Support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues.
- Guide customers through solutions and recommend suitable digital products and services.
What You’ll Learn:
- Hands-on field engineering and customer support experience.
- How to install and configure BT applications and services.
- Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
- Logical problem-solving and customer service best practice.
- Technical knowledge of networking, cabling, and system setups.
- An ICT Comms Tech Level 3 qualification through structured apprenticeship training.
- Exposure to BT’s innovative technologies and future-ready solutions.
Your Future Career:
- Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
- Potential to move into advanced engineering roles or leadership positions.
- Access to continuous learning and development programs to keep your skills future-ready.
About The Apprenticeship:
This apprenticeship will last 18 months, and you’ll spend a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
What’s in it for you?
- Huge discounts on EE & BT products including your Mobile and Broadband.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental.
- Enhanced women’s health support.
Ready to Apply:
It’s easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.
BT Group will never ask for payment during recruitment. All genuine BT Group communications come from @bt.com emails or jobs.bt.com.
About Us:
BT Group was the world’s first telco and our heritage in the sector is unrivalled. We have always played a critical role in creating the future, and we are focused on how we organise ourselves in the best way to serve our customers in the years to come.
A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON’T MEET EVERY SINGLE REQUIREMENT? We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway.
Business Customer Support Technician Apprentice Gloucester in Stroud employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Support Technician Apprentice Gloucester in Stroud
✨Tip Number 1
Get to know the company! Research BT Group and its values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your passion! During your interview, share specific examples of how you've provided great customer service or solved problems in the past. This will demonstrate your enthusiasm for the role and your ability to adapt.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you're genuinely interested and helps you figure out if this is the right fit for you too.
We think you need these skills to ace Business Customer Support Technician Apprentice Gloucester in Stroud
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for providing fantastic customer service in your application. We want to see that you’re genuinely excited about helping others and solving problems!
Tailor Your Responses: When answering the text-based questions, relate your experiences to the skills mentioned in the job description. We love seeing how your background aligns with what we’re looking for!
Be Yourself in the Video Question: In the video question, let your personality shine through! We’re interested in who you are as a person, so don’t be afraid to show your curiosity and willingness to learn.
Apply Through Our Website: Remember, it’s super easy to apply online through our website. Just fill in your details and answer the questions – we can’t wait to see your application come through!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Customer Support Technician. Familiarise yourself with BT products and services, as well as common hardware and software issues. This will help you answer questions confidently and show your passion for technology.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, whether in school or during any work experience. Think about situations where you resolved issues or helped others with tech problems. This will demonstrate your ability to think on your feet and provide excellent customer service.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Consider asking about training opportunities or what a typical day looks like.
✨Be Yourself
While it's important to be professional, let your personality shine through. The team is looking for someone who is eager to learn and adapt, so don’t be afraid to express your enthusiasm for the role. A positive attitude can go a long way in making a great impression!
