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- Tasks: Help customers connect their services and resolve queries over the phone.
- Company: Join a supportive team at EE in Stoke-on-Trent.
- Benefits: Competitive salary, flexible hours, online GP access, and generous family leave.
- Why this job: Make a real difference while developing your career in a dynamic environment.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
- Other info: Enjoy volunteering days and discounts on EE & BT products.
The predicted salary is between 21500 - 27000 £ per year.
Where: Stoke-on-Trent
Full time: Permanent
Salary: £26,968.00
Why not use your skills to make a difference and join our Home Connections Team in Stoke. You’ll be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in-home setup or their first bill.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
- A great starting salary of £26,968.00
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
Customer Service Advisor - Stoke in Stoke-on-Trent employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Stoke in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be yourself! The role is all about being helpful and building relationships, so let your personality shine through. Share your experiences and how you’ve helped others in the past – it’ll make you memorable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find loads of resources there to help you prepare for the interview process. Don’t miss out!
We think you need these skills to ace Customer Service Advisor - Stoke in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can build relationships with our customers.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant skills or experiences that show you can be helpful and calm under pressure. We love seeing how you connect with our values!
Keep It Clear and Concise: While we want to know about you, keep your application clear and to the point. Use simple language and avoid jargon. This will help us understand your message quickly and easily, which is super important in customer service!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome team!
How to prepare for a job interview at BT Group
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding EE's commitment to customer service and flexibility will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully helped others or resolved conflicts, even if it’s not in a formal job setting.
✨Practice Common Scenarios
Think about common customer service scenarios and how you would handle them. Practising responses to questions like 'How would you deal with an upset customer?' can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or opportunities for career development. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
