Skills & Capability Specialist

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Skills & Capability Specialist

Posting Date: 17 May 2025

Function: HR

Unit: HR

Location:

One Braham (4140), London, United Kingdom

Job Title: Skills & Capability Specialist

Locations: Birmingham, Bristol, London, Manchester (also advertised in India)

Join BT as a Skills & Capability Specialist

About People & Culture Team
The BT People and Culture team is dedicated to fostering an inclusive, innovative, and engaging work environment where every employee can thrive. We focus on attracting, developing, and retaining top talent, ensuring that our workforce is equipped with the skills and support needed to drive our business forward. By championing diversity & wellbeing, promoting continuous learning, and delivering value for our organisation, we create a culture that empowers our people to deliver exceptional results for our customers and communities. Aligned with BT\’s vision to \”connect for good,\” we amplify the power of people and technology to help solve some of the UK’s biggest challenges and build meaningful connections.

The Skills & Capability Specialist plays a crucial role in designing, developing, and managing skills & capability development products and interventions across BT Group, owning the end-to-end journey from definition to deployment and iteration.

A strong focus on customer centricity is essential for this role, ensuring all skills & capability development products address business challenges and drive sustainable value for BT Group.

What you\’ll be doing

• Support the Senior Specialist, Skills & Capability in defining learning interventions that build skills and capabilities across BT Group, aligned to business priorities, owning individual products as part of a wider portfolio.
• Work as part of a delivery team within a squad, supporting activities in the product lifecycle for skills & capability development interventions that enhance colleague experiences across BT Group.
• Act as a product owner for individual skills & capability development products or parts of a larger intervention or portfolio, managing a multifunctional delivery team which may include external suppliers.
• Collaborate with the P&CPs, Strategic Workforce Planning team, and other stakeholders to identify customer needs and translate them into product requirements and user stories.
• Lead in defining, scoping, designing, developing, and deploying skills & capability development products and interventions.
• Gather feedback from end-users and stakeholders to refine products, ensuring they are value-adding and customer-centric.
• Use qualitative and quantitative data and analytics to support tracking of objectives, outcomes, and impact of learning interventions.
• Work with Communities of Expertise and P&C Partnering Function to create, prioritize, and maintain the product backlog.
• Design and develop products with a commercial focus, assessing cost and value, managing delivery within budget, and reviewing ROI.
• Leverage expertise in behavioral and capability development, applying current theories, research, and best practices to create impactful learning products that enhance performance and capability.

Skills and Experience You’ll Need:

• Expertise in building skills & capability, including behavioral/soft skills and technical skills at all organizational levels, influencing across the employee lifecycle to sustain performance and capability.
• Ability to leverage external research, insights, and trends to develop innovative, colleague-centric learning interventions aligned with business strategy.
• Strategic ability to identify capability gaps and translate them into relevant, actionable interventions with measurable ROI.
• Experience with behavioral science and change management, translating insights into practical interventions.
• Experience working in Agile squads and collaborating in a matrix environment.
• Commercial acumen and ability to communicate effectively with business stakeholders, using deep business knowledge for decision-making.
• Strong relationship-building skills with key stakeholders, influencing and gaining buy-in.
• Ability to analyze internal data and external best practices to support innovative product design.
• Additional benefits include: 10% target bonus, from January 2025, family leave, women’s health support, 25 days annual leave, virtual GP appointments, carer’s leave, and development opportunities.

A Few Points To Note:

Roles are listed as full-time, but flexible working arrangements (job share, reduced hours) are welcome. Reasonable adjustments for the application process are available upon request.

BT is committed to diversity and inclusion. If you’re interested in this role but don’t meet all criteria, please apply — you might be the perfect fit for this or other roles within our team.

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