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- Tasks: Design and develop ServiceNow solutions while leading multiple workstreams across BT.
- Company: Join BT's Centre of Excellence for ServiceNow, a dynamic team of over 200 professionals.
- Benefits: Enjoy competitive salary, 25 days leave, bonuses, and exclusive discounts on BT services.
- Why this job: Be at the forefront of innovative tech solutions while fostering collaboration and diversity.
- Qualifications: 4+ ServiceNow implementations with experience in ITSM, CSM, and enterprise architecture required.
- Other info: Flexible working options available; we celebrate diversity and support digital inclusion.
The predicted salary is between 54000 - 84000 £ per year.
ServiceNow Platform Architect Function: Architecture Solution and Design Unit: Digital Location: Salford (4663), Manchester, United Kingdom This role is 3 days a week on site in either our Manchester, Birmingham or London Offices If you’re looking to work in the epicenter of ServiceNow within BT, then this is the area to be as you’ll be joining the Centre of Excellence team for ServiceNow and the key platform team for BT with over 200 in the team. As a ServiceNow Platform Architect, you will be at the forefront of designing, developing, and maintaining the system architecture within BT’s ServiceNow environment. This includes seamless integrations with other systems. You will provide visionary technical leadership, ensuring the platform aligns with the business strategy. You will lead the development of architectural and technical standards and best practices. What you’ll be doing In this role you will be working across multiple workstreams across the entire BT Group. Design and Architecture: Develop and architect ServiceNow solutions that align with business requirements and industry best practices, ensuring consistency across multiple delivery workstreams. Module Implementation: Lead the development and implementation of ServiceNow modules, including ITSM, CSM, ITOM, HRSD, and other applications, across various BT business units. Stakeholder Collaboration: Collaborate with stakeholders from different BT businesses to gather requirements and translate them into technical specifications that can be applied across multiple workstreams. Technical Leadership: Provide technical direction and mentoring for design and implementation leads across all delivery workstreams, and document best practices and procedures. Architecture Maintenance: Create and maintain detailed views of the existing architecture, ensuring it supports multiple workstreams and business units. Strategic Alignment: Ensure platform alignment with the overall business strategy of BT and provide consultative technical leadership to the platform team across all workstreams. Architectural Controls: Develop architectural controls and conduct impact analysis for new requirements, considering the needs of multiple delivery workstreams. Integration Strategy: Identify reuse opportunities and develop the integration strategy between the Now Platform and other enterprise systems, ensuring seamless integration across all BT businesses. Governance: Contribute to and oversee governance processes, ensuring compliance and consistency across all delivery workstreams within BT. Skills and Experiences To be suitable for this role you will have completed a minimum of 4 ServiceNow Implementations. You will also have experience of: Key Skills: ServiceNow Platform experience with most of ITSM, CSM, ITOM, HRSD. Exposure of most of the following: SecOps, GRC, Architectural Standards, Enterprise Architecture, Security, Data Modelling, Agile Engineering, DevOps. Significant experience working in Service Management and Service Assurance, ideally in a multi-business unit ServiceNow implementation. Advanced technical knowledge of the ServiceNow Platform and a solid understanding of business strategy and governance practices. Experience with enterprise architecture, security, database design schemas, and data modelling. Strong collaboration skills and the ability to establish deep and productive relationships with stakeholders and squad members. Preferred Skills: Experience with agile engineering, DevOps, and cloud-native principles. Proven expertise in designing and implementing software solutions that are simple, intuitive, and easy to use. Ability to lead a team and provide authoritative technical recommendations to commercial decisions on new and emerging areas. ServiceNow Implementation certifications, CTA/CMA are preferred. Benefits: Competitive salary 25 days annual leave (plus bank holidays) 10% on target bonus Life Assurance Pension scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off BT and EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids 30% discount for friends and family on EE mobile pay monthly and SIM only plans We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. #J-18808-Ljbffr
ServiceNow Platform Architect employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Architect
✨Tip Number 1
Familiarize yourself with the latest ServiceNow features and updates. Being knowledgeable about the platform's capabilities will help you stand out during discussions with stakeholders and demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend relevant meetups, webinars, or conferences to connect with others in the industry. This can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare to discuss your previous ServiceNow implementations in detail. Be ready to explain your role, the challenges you faced, and how you overcame them. This will showcase your hands-on experience and problem-solving skills.
✨Tip Number 4
Highlight your collaboration skills by sharing examples of successful teamwork in past projects. Emphasizing your ability to work effectively with diverse stakeholders will align well with the collaborative nature of this role.
We think you need these skills to ace ServiceNow Platform Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the ServiceNow Platform Architect position. Tailor your application to highlight relevant experiences and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with ServiceNow implementations, particularly in ITSM, CSM, ITOM, and HRSD. Provide specific examples of projects where you demonstrated technical leadership and architectural design.
Showcase Collaboration Skills: Since the role involves working with various stakeholders, illustrate your collaboration skills. Mention instances where you successfully gathered requirements and translated them into technical specifications, showcasing your ability to work across multiple teams.
Tailor Your Application Documents: Customize your CV and cover letter for this specific role. Use keywords from the job description, such as 'architectural standards', 'integration strategy', and 'governance processes' to ensure your application resonates with the hiring team.
How to prepare for a job interview at BT Group
✨Understand the ServiceNow Ecosystem
Make sure you have a solid grasp of the ServiceNow platform, especially the modules mentioned in the job description like ITSM, CSM, and ITOM. Be prepared to discuss your previous implementations and how they align with BT's business strategy.
✨Showcase Your Technical Leadership
Highlight your experience in providing technical direction and mentoring. Prepare examples of how you've led teams in architectural design and implementation, and be ready to discuss best practices you've established in past projects.
✨Emphasize Collaboration Skills
Since this role involves working with various stakeholders, be ready to share experiences where you've successfully gathered requirements and translated them into technical specifications. Demonstrating strong communication skills will be key.
✨Prepare for Strategic Alignment Discussions
Think about how your architectural decisions have supported business strategies in the past. Be prepared to discuss how you would ensure that the ServiceNow platform aligns with BT's overall business goals and governance practices.
