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- Tasks: Ensure server integrity, perform system checks, and support teams in a 24/7 environment.
- Company: Join BT, a leading global provider of secure connectivity and collaboration solutions.
- Benefits: Enjoy competitive salary, flexible working options, and a commitment to diversity and inclusion.
- Why this job: Be part of a diverse team making a real impact while developing your IT skills.
- Qualifications: ITIL knowledge and previous technical support experience required; must have 5 years UK residency.
- Other info: Open to flexible working arrangements and committed to reasonable adjustments during the hiring process.
The predicted salary is between 30000 - 42000 £ per year.
# Server OperatorJob Req ID: 46276Posting Date: 1 Sept 2025Function: ServiceUnit: BusinessLocation: Exeter (R620), Exeter, United KingdomSalary: Competitive + Benefits**Job Req ID:** 46276**Posting Date:** 1st September 2025**Function:** Service**Location:** Exeter**Salary:** Competitive + Benefits**PLEASE NOTE BEFORE APPLYING:** Role requires NPPV (Non police personnel vetting) Minimum 5 years UK working history## Job Description**Why this job matters**This role will be responsible for ensuring all Hosting Services backup, archive, security updates and monitoring responsibilities are met for Devon and Cornwall Police supported servers and applications. The job holder will be representing the company capability to deliver high-quality support within a 24\\*7 business critical environment.**What you\’ll be doing*** Maintaining operational integrity of corporate servers and applications.* Carrying out routine system and network integrity checks to maintain effective service levels to users, as specified in operating procedures and service level agreements.* Accurate recording and maintenance of Operational records and checks.* Escalation of calls to other support teams or 3rd parties as necessary* Meeting SLA’s as defined in the customer service delivery manual* Operate within agreed security frameworks.* Adhere to all company policies and process.* Offer support to wider teams to support with SLA drivin work**Skills required for the job*** Knowledge of IT backup solutions and server/desktop patching* Ability to follow well defined procedures and attention to detail.* Adaptabilty, flexibility to changes in working practices and requirements* Competent Communication skills: ability to translate technical into non-technical at all levels internally and externally* Previous technical support\\operational experience.* ITIL knowledge**Experience needed for the role*** ITIL process experience required to deliver the role* Be responsible for process briefing/training where required* Monitor & control process performance and compliance* Reporting aspects relating to your processes* Must have the ability to gain National Security Vetting clearance to SC level + customer specific extensions, which requires residence in the UK for a minimum of 5 years.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.**A FEW POINTS TO NOTE:**Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\’re excited about this role but your past experience doesn\’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team. #J-18808-Ljbffr
Server Operator employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server Operator
✨Tip Number 1
Familiarise yourself with ITIL processes, as this role requires a solid understanding of them. Consider taking a short course or reviewing online resources to brush up on your knowledge, which will help you stand out during the interview.
✨Tip Number 2
Highlight any previous experience in technical support or operational roles during your discussions. Be ready to share specific examples of how you've maintained server integrity or handled backup solutions in past positions.
✨Tip Number 3
Prepare to discuss your adaptability and flexibility in changing work environments. Think of instances where you've successfully navigated changes in procedures or technologies, as this will demonstrate your ability to thrive in a dynamic setting.
✨Tip Number 4
Since communication skills are crucial for this role, practice explaining technical concepts in simple terms. This will not only help you in interviews but also show that you can effectively communicate with non-technical stakeholders.
We think you need these skills to ace Server Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Server Operator position. Understand the key responsibilities and required skills, such as knowledge of IT backup solutions and ITIL processes.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your technical support experience, communication skills, and any familiarity with server operations or ITIL methodologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your ability to maintain operational integrity and meet service level agreements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Server Operator role.
How to prepare for a job interview at BT Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Server Operator. Be prepared to discuss how your skills and experiences align with maintaining operational integrity and supporting server applications.
✨Showcase Technical Knowledge
Demonstrate your knowledge of IT backup solutions, server patching, and ITIL processes during the interview. Be ready to provide examples from your past experience that highlight your technical support capabilities.
✨Communicate Clearly
Since the role requires translating technical information into non-technical terms, practice explaining complex concepts in simple language. This will show your communication skills and ability to work with diverse teams.
✨Prepare for Security Clearance Questions
As the position requires National Security Vetting clearance, be prepared to discuss your UK residency history and any relevant background checks. Ensure you can confidently explain your eligibility for this requirement.
