Senior Manager Transformation Skills & Capability

Senior Manager Transformation Skills & Capability

Posting Date: 24 Jan 2025

Location: 1 Braham Street, London, United Kingdom

Salary: Attractive salary & benefits

Our hybrid working means in this role you are required to be in the office 3 days per week with the option of working from a place of your choice 2 days per week.

Why This job matters
The BT Group Business Architecture team is part of the Strategy & Change (S&C) Unit led by the Chief S&C Officer, which in turn is part of the BT Group Corporate Units. One of the primary objectives of the Group S&C team is to accelerate and enhance the delivery of BT’s transformation. In support of this, the objectives of the Business Architecture team are to:

• Design and implement an end-state business architecture that supports BT Group’s ambition to be the leading UK telco and ensures that technology supports the business goals.
• Collaborate with leaders that own other elements of BT’s integrated architecture (e.g. application, data) and leaders of processes (e.g. sales, service) to define BT’s target state.
• Build BT’s transformation capability to accelerate the delivery of its transformation goals both within S&C and across its units.
• Accelerate progress in and recover transformation programmes with a high performing “consulting” SWAT team deployed to the biggest areas of opportunity.

The role works closely with the Group Business Architecture Director, Group colleagues, and unit transformation leads as a key contributor to building a high performing transformation capability in BT.

Key elements of the role include:

Transformation Capabilities
• Partnering with the Chief S&C Officer and Business Architecture Director on the strategic workforce plan for the transformation profession pan BT, ensuring that each individual unit’s transformation teams are the right size and shape and have the right capability to deliver BT’s Transformation.
• Undertake comprehensive capability needs analysis, both pan BT and in relation to specific transformation programmes.
• Develop and enable the delivery of strategies and interventions that ensure the BT Transformation community are suitably skilled to accelerate the transformation.
• Align the transformation learning strategy with the business strategy, with a strong understanding of the strategic skills needed to drive transformation in a matrix organisation.
• Collaborate with leaders and centres of excellence to identify the learning needs of the Transformation community. Deliver high impact, quality learning experiences and solutions to meet these learning needs utilising BT and external resources.
• Design the business case for learning support, including appropriate budgetary and supplier management, take accountability for delivering those results and introduce measures of success.
• Contribute to the building of a growth mindset and learning culture within BT transformation.

Ways of Working
• Setting delivery standards and methodologies and building organisation-wide capabilities around them; then work to embed the standards and ways of working leveraging the Transformation Profession.
• Incorporate both the latest innovative concepts and solutions and the best of BT in the standards and Ways of Working. Define Continuous Improvement and End-to-end process delivery method and tools.
• Partner with Unit leaders to build the Continuous Improvement and End-to-end process delivery capabilities.

Community of Practice
• Drive a culture of continuous improvement, ensuring change readiness is established across the group, building a network of champions and ensuring a suite of appropriate toolkits are available across teams.
• Co-lead the Transformation Profession community of practice, supporting the building of succession plans, talent pipeline, capability build and colleague engagement across the BT Group and become a center of excellence for best practice.

Leadership
• Provide advice and coaching on skills and capabilities and best practice methodologies to the Transformation communities pan BT.
• Drive knowledge sharing on emerging trends and changes in transformation principles and practices.
• Partner on the implementation of continuous improvement opportunities to improve Transformation methodologies.

The skills you’ll need
• Inspirational leadership in a matrixed role.
• Strong stakeholder management skills.
• Curiosity and intellectual ability to build rapidly a comprehensive understanding of the BT Group and its businesses and value drivers, whilst maintaining a strong external network to bring fresh insights into BT.
• Skilled and inspiring communicator, capable of designing and delivering clear, compelling and engaging presentations and of influencing a wide range of internal and external audiences, sometimes with a need to balance conflicting stakeholder objectives.
• Outstanding interpersonal skills with a genuine interest in, and curiosity for, people – and the ability to engage and to build relationships both internally and externally at all levels.
• Financial acumen with experience in budget management and tracking impact of interventions.

The experience you’ll have
• Experience of upskilling a workforce to deliver industry-leading results, ideally in the field of transformation and change.
• Experience of creatively designing and developing learning interventions which have tangible impact to colleagues and the organisation.
• Led the development and implementation of transformation delivery models applicable to enterprise-wide change, including Agile, Hybrid, Six Sigma and Lean.
• Good understanding of the technology and telco sectors, including current and emerging developments around Cloud, SaaS and AI/GenAI.
• Experience in coaching and mentoring others.

What’s in it for you? What are the benefits?
We work across the group with a wide range of stakeholders including many of the senior leadership teams in the business. We are committed to providing all colleagues with the right opportunities to develop their career. There will be an opportunity to learn from a diverse team, with wide-ranging experience. The opportunity to make a difference is huge! You’ll get a broad understanding of all parts of BT and the experience will be valuable in any future roles.
• Annual on-target bonus 15% (personal and company multipliers).
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%.
• Exclusive colleague discounts on our latest and greatest BT broadband packages.
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave.
• 25 days annual leave (not including bank holidays), increasing with service.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’.

About us
BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck into tough challenges, pitch in with ideas, and make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.

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