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- Tasks: Lead transformation projects to enhance colleague and customer experiences across departments.
- Company: A top telecommunications company in the UK with a focus on innovation.
- Benefits: Hybrid working, competitive salary, bonus, health care, and pension scheme.
- Why this job: Make a real difference in colleague journeys while collaborating with diverse teams.
- Qualifications: Experience in colleague experience management and strong stakeholder engagement skills.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 43200 - 72000 £ per year.
A leading telecommunications company in the UK is seeking a Senior E2E Colleague Experience Manager to enhance the colleague journey and improve customer experiences. The role requires managing large scale transformation projects while collaborating across departments to streamline processes and tools used by front-line teams.
Candidates should have experience in colleague experience management and be adept at handling stakeholder engagements.
The position offers hybrid working flexibility and a comprehensive benefits package including a bonus, health care, and a pension scheme.
Senior E2E Colleague Experience Lead (Hybrid) employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior E2E Colleague Experience Lead (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the telecommunications sector. They can give you insider info on the company culture and maybe even refer you for the role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to colleague experience management. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Showcase your project management skills! Be ready to discuss specific transformation projects you've led, focusing on how you collaborated with different departments to enhance processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior E2E Colleague Experience Lead (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior E2E Colleague Experience Lead role. Highlight your experience in colleague experience management and any large-scale transformation projects you've managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing the colleague journey and how your background makes you the perfect fit for this role. Don’t forget to mention your stakeholder engagement skills!
Showcase Your Collaboration Skills: Since this role involves working across departments, make sure to include examples of how you've successfully collaborated with different teams in the past. We want to see how you can streamline processes and tools for front-line teams!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at BT Group
✨Know the Company Inside Out
Before your interview, make sure you research the telecommunications company thoroughly. Understand their values, recent projects, and how they approach colleague experience management. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Project Management Skills
Since the role involves managing large-scale transformation projects, be prepared to discuss your previous experiences in this area. Bring specific examples of how you've successfully led projects, collaborated with different departments, and improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
Stakeholder engagement is key in this role. Think about times when you've had to manage relationships with various stakeholders. Be ready to share how you navigated challenges, built rapport, and ensured everyone was on board with changes. This will demonstrate your ability to handle complex interactions.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries that reflect your understanding of the role and the company. For example, ask about the current challenges they face in enhancing colleague experiences or how success is measured in this position. This shows you're proactive and genuinely interested.
