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- Tasks: Lead customer engagement and optimise Network Cloud capacity for maximum value.
- Company: Join BT, a leader in innovative telecommunications solutions.
- Benefits: Enjoy a competitive salary, generous leave, and world-class training opportunities.
- Why this job: Make a real impact in cloud technology while building valuable customer relationships.
- Qualifications: Experience in problem-solving, technical support, and customer relationship management.
- Other info: Dynamic role with excellent career growth and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
The Capacity & Optimisation Engineer leads customers to engagement across all of Network Cloud, delivering customer value and success through excellence and expertise regarding Network Cloud.
- Leads the implementation of specific capacity management and platform optimization plans, ensuring customer value realisation, retention and renewals.
- Leads the reporting of capacity management and utilisation metrics, including escalations, resolutions, health indicators such as CPU, latency and throughput, and renewal dates (where applicable) in alignment with BT Group standards.
- Leads in building value-based relationships with customers to optimise capacity management whilst leveraging the BT Group’s resource pool.
- Executes a range of customer, operational, project and service activities within the Capacity & Optimisation Management and wider Platform Management team and other related teams, within guidelines and policies.
- Works directly with all Network Cloud tenants to implement improvements to working processes within the area of capacity management, optimization and resiliency of the platform.
- Provides leadership in the delivery of the services offered by the team and drives service productivity to achieve targets.
- Drives the engagement of the team in the Problem Management process to participate in complex problem diagnosis, help mitigate any identified risks within the infrastructure and actively contribute to RCA recommendations.
- Works with vendors and internal engineering verticals to optimise and cost saving across both Domain 1 and Domain 2.
- Consults with tenants and their vendors to ensure best practices are used, all deliveries are cost effective and tenants' needs are met.
Skills Required for the Role:
- Problem Solving
- Technical Support
- Time Management
- Communication Management
- Customer Experience Management
- Feedback Management
- Interpersonal
- Customer Relationship Management
- Conflict Management
- Issue Resolution
- Issue Diagnosis
- Commercial Acumen
- Continuous Improvement
- Complaint Management
- Business Process Improvement
Experience Required for the Role:
- Made decisions in ambiguous situations using incomplete information or differing opinions (e.g., divided team loyalties or unclear deliverables).
- Aligned project plans and objectives with BT strategy and values.
- To suit the needs of a customer, colleague or client moved outside of expected process or practice.
- Knowledge of telco cloud, running both Openstack & VMware.
- Understanding infrastructure of an on-prem cloud including switches, servers, storage in order to optimise utilisation.
Benefits:
- On target 10% on target bonus.
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 25 days annual leave (not including bank holidays), increasing with service.
- 24/7 private virtual GP appointments for UK colleagues.
- 2 weeks carer’s leave.
- World-class training and development opportunities.
- Option to join BT Shares Saving schemes.
Network Cloud Capacity & Optimisation Engineering Specialist in Salford employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Cloud Capacity & Optimisation Engineering Specialist in Salford
✨Tip Number 1
Network with industry professionals! Attend events, webinars, or even local meetups related to Network Cloud and optimisation. It’s a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your problem-solving skills in interviews. Be ready to discuss specific examples where you’ve tackled complex issues, especially in capacity management or optimisation. This will demonstrate your expertise and fit for the role.
✨Tip Number 3
Prepare insightful questions for your interviewers. Ask about their current challenges in capacity management or how they measure success in optimisation. This shows your genuine interest and helps you stand out from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to showcase your passion for the role.
We think you need these skills to ace Network Cloud Capacity & Optimisation Engineering Specialist in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with capacity management and optimisation. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Problem-Solving Skills: Since problem-solving is key for this role, include examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Highlight Customer Experience: This position is all about delivering value to customers, so make sure to emphasise your experience in customer relationship management. Share stories that demonstrate your ability to build strong relationships and ensure customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, plus you’ll get all the latest updates from us!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Make sure you brush up on your knowledge of telco cloud, especially OpenStack and VMware. Familiarise yourself with capacity management metrics like CPU, latency, and throughput. This will show that you're not just interested in the role but also understand the technical aspects that come with it.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully navigated ambiguous situations or resolved complex issues. Highlight how you aligned project objectives with company values, as this is crucial for the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Discuss how you can create value-based relationships with customers and leverage resources effectively. This will demonstrate your interpersonal skills and customer relationship management abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to capacity management and optimisation. Inquire about their current challenges and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
